Tag Archive for: consumer goods PR agency

Most consumer brand founders think about PR in terms of product coverage. Get on the Today Show. Land a placement in a gift guide. Build some buzz before a retail launch. And honestly, that’s not wrong. Consumer PR absolutely does those things.

But if your ambition is a funding round, a PE acquisition, or an IPO, consumer PR is only half the job. The brands that successfully attract venture capital and private equity understand something most don’t: investor PR and consumer PR live under the same brand, but they are fundamentally different campaigns. Conflating them is one of the most expensive mistakes a growth-stage founder can make.

Start With the Valuation Gap, Not the Media Plan

When a founder comes to me saying they’re raising their Series B, the first questions I ask have nothing to do with media. What’s your target valuation? What’s your current valuation? Where’s the gap?

That gap is what PR has to close. Everything else, the strategy, the storylines, the target outlets, flows from that number. From there, we do a thorough marketplace, competitive, and media assessment to find where the white space is. And I’ll tell you: in my years of doing this, I’ve almost never worked with a brand that has truly exhausted its brand potential. Even in crowded categories, there is always space to create a category, redefine one, or claim leadership within one. The real work is identifying the white space that’s authentic to the brand and consistent with its audiences.

Two Audiences. Two Campaigns. One Brand.

Here’s what founders get wrong most often. They assume strong consumer coverage will attract investors. It can, but it’s not a strategy. It’s luck.

Consumers and investors want fundamentally different things from your brand story.

A consumer wants to understand the product, how it compares to alternatives, and whether the brand’s values align with their own. Their decision is emotional. They want to know how the product makes them feel. An investor takes a completely different perspective. They’re not moved by how a product makes consumers feel. They’re moved by evidence that consumers feel something. They want to understand the product’s positioning for growth, the value proposition that extends beyond revenue, and whether the brand has the authority and market presence to sustain that growth under scrutiny.

The consumer campaign builds desire. The investor campaign builds confidence. Both have to run at the same time.

That’s a completely different story, told in a completely different voice, to a completely different media landscape. Most consumer brands I talk to are running one campaign and hoping it does both jobs. It won’t.

The Authority Gap Is What Kills Funding Timelines

I see it constantly. A founder is 12 months out from a raise and they start thinking about PR. But what they’re really asking for is to close an authority gap that should have been built over years.

No brand becomes a category leader overnight. The ones that look like overnight successes? They took their reputation seriously from the beginning. They understood that authority mattered as much, if not more, than social media likes. They built the narrative before they needed it.

Some brands are happy to get on the shelf, and that’s a real achievement worth celebrating. But if the ambition is to sell, raise capital, or IPO, the path is longer and the authority required is deeper. The timeline follows accordingly.

We worked with a global wellness CPG brand in the hemp space that understood this from the start. Over 3 years, we built the kind of category authority that normalized their products with mainstream consumers while establishing the brand as an international CPG leader. The result was a 300% increase in stock price on an oversubscribed IPO. That didn’t happen because they got a few good placements. It happened because they invested in building the narrative years before they needed to cash it in.

What to Do If You’re 18 Months From a Raise

If you’re reading this and thinking you’re 18 months out from a funding round, here’s what I’d tell you to do first: get a candid, data-driven assessment of where you actually stand in the market. Not where you think you stand. Where you’re actually perceived, by consumers and by the investor community.

Start with your net promoter score. Then look at your share of voice. SOV is a leading indicator, and it’s a powerful piece of data during investor pitching because it shows both your current position and the opportunity you haven’t captured yet. What’s your baseline? Who owns the conversation in your category? Where are the gaps you can realistically close?

Then go back to the valuation question. What’s the target, and how far are you from it? At Avaans, we built a Brand Valuation Calculator specifically for this conversation. It maps your brand’s value across five methods, from royalty relief and price premium to share of voice versus market share and CAC efficiency, so your PR strategy is built against real numbers, not general ambitions.

The brands that win funding rounds don’t get there by accident. They get there because someone made a strategic decision, well in advance, to build authority in the right places with the right audiences for the right reasons.

Consumer PR builds desire. Investor PR builds confidence. The companies that understand they need both, and start building early, are the ones investors want to fund.

If you’re a consumer brand with venture ambitions, the time to start is before you need it. Schedule an assessment to find out where you stand.

 

The Invisible Asset, written by Avaans Media founder Tara Coomans, is the PR ROI framework that builds brand equity, drives valuation, attracts capital, and wins high-stakes moments. It’s built for CMOs defending budgets, CEOs preparing for a capital event, and operators in regulated categories. Get the book →

Key Takeaways

  • Leverage Engaging Storytelling: Craft a compelling brand narrative that resonates with consumers, fostering emotional connections and transforming them into brand advocates through consistent and relatable storytelling across digital channels.
  • Utilize Influencer and Community Engagement: Partner with influencers aligned with your brand values and encourage user-generated content to enhance credibility and build a loyal community, driving organic reach and trust in your product.
  • Embrace Data and Technology: Optimize your digital PR strategies using analytics for consumer insights, implement SEO practices for better visibility, and explore interactive technologies like AR and VR to create immersive experiences that engage consumers.

Are you wondering how to elevate your consumer product’s market presence in the digital space? Digital PR could be your answer. Understanding and implementing strategic digital public relations tactics can significantly impact your brand visibility and consumer engagement. Read on for essential strategies, how digital PR applies to consumer products, and 20 practical tips to enhance your presence with digital PR tips for consumer products.

But First, What is Digital PR?

Digital PR is a strategy businesses use to improve their online visibility. PR firms use digital media tactics like content marketing, social media, and influencer partnerships to build brand reputation and awareness. This includes traditional media outreach, engaging content creators, managing online reviews, and using search engine optimization to help your brand get discovered by the right audience.

How is Digital PR Different for Consumer Products?

Digital PR for consumer products is direct-to-consumer. That requires messaging that feels personal and relatable. It’s about using the channels where your customers spend their time and encouraging feedback and community. Effective digital PR for consumer products adapts quickly, stays relevant, and is always aligned with current best practices.

Market History

The evolution of digital PR started with print and broadcast, but now it includes social media, blogs, and online media outlets. Today, consumer PR firms combine creativity with technology to connect with consumers where they are, in real time.

Digital PR Tips for Consumer Products

Effective digital PR strategies increase visibility, build community, and strengthen your brand. Here are 20 proven tips:

Tip #1: Develop a Compelling Brand Narrative for Consumer PR

A strong brand narrative connects emotionally with consumers. Tell consistent stories across all touchpoints, from social to email. Make your product part of your audience’s lifestyle. A compelling story creates loyal customers who become brand advocates.

Tip #2: Leverage Influencer Partnerships

Work with influencers who share your values. Their authentic content can extend your message and lend it credibility. Influencer collaborations help PR by building trust, expanding reach, and sparking conversation.

Tip #3: Utilize Social Media Platforms

Each platform offers unique ways to connect with your audience. Use Instagram for visuals, TikTok for behind-the-scenes, and X for announcements. Tailored content builds engagement and keeps your brand relevant.

Tip #4: Engage with User-Generated Content

Encourage customers to share reviews, photos, or stories about your product. This builds social proof and can be used in PR campaigns. UGC reinforces authenticity and strengthens community ties.

Tip #5: Optimize Your Consumer PR for Search Engines

SEO helps your content appear when potential customers search for your product. Include keywords in blogs, product pages, and PR content. Better visibility supports your PR goals.

Tip #6: Use Digital PR to Conduct Virtual Press Releases

Use rich media like images and video in your press releases. These formats increase engagement and can be easily shared by media outlets, making your news more accessible.

Tip #7: Focus on Data-Driven Insights

Use analytics to understand what’s working and where to improve. Insights from website traffic, media pickups, or social interactions help you adjust your messaging for stronger results.

Tip #8: Embrace Mobile Marketing

Make sure all your content is mobile-optimized. Consumers view emails, social posts, and press mentions on phones. Responsive design keeps your brand looking professional and easy to engage with.

Tip #9: Incorporate Interactive Technologies

Use AR or VR for virtual try-ons or product demonstrations. These tools draw attention and are often covered by media outlets, adding value to your PR strategy.

Tip #10: Use Real-Time Marketing

Respond to trends or current events that align with your brand. Timely content can increase engagement, generate media interest, and help your brand stay visible.

Tip #11: Monitor Online Reputation

Track brand mentions across platforms. Responding to feedback‚or negative‚hows you care and helps protect your reputation.

Tip #12: Create Shareable Content

Design your content with sharing in mind. From infographics to short videos, easily shareable assets help you expand reach and support link-building for SEO.

Tip #13: Host Webinars and Live Sessions

Live events like product demos or Q&A sessions build trust and offer direct engagement. These events can be promoted through media outreach or social content.

Tip #14: Develop Email Marketing Campaigns

Keep your audience informed with targeted emails. Use them to share press mentions, new content, and product updates. Segment your list to send more relevant messages.

Tip #15: Collaborate with Other Consumer Brands

Team up with brands that complement yours. Co-branded PR campaigns can generate buzz and reach new audiences. Choose partners that align with your values.

Tip #16: Invest in Quality Photography

High-quality visuals improve everything from media kits to Instagram. Professional images help your product stand out and increase your chances of media coverage.

Tip #17: Implement Crisis Management Strategies

Prepare for issues before they arise. Having a plan ensures a quick, consistent response that protects your brand’s image.

Tip #18: Leverage Podcasts

Guest on or sponsor podcasts that reach your target market. These platforms offer in-depth conversations that build trust and exposure.

Tip #19: Use Analytics for Consumer PR Feedback

Track media coverage, content performance, and customer feedback. Use that data to guide future campaigns and improve outcomes.

Tip #20: Be Consistent and Authentic

Stay true to your voice and values across every channel. Consistency builds recognition and strengthens relationships with your audience.

Partner with Avaans Media

Looking for a PR firm with award-winning consumer product experience that understands the nuances of digital PR? Avaans Media, a top-rated PR agency, offers exceptional boutique PR services with a 100% executive-level team for emerging industries and hyper-growth companies. Connect with us today to see how we can elevate your brand for consumer products in the evolving digital world.

Key Takeaways

  • Diverse Expertise is Essential: Effective PR requires a mix of specialists, strategists, and account managers. Each type of expert brings unique skills to the table, ensuring a comprehensive approach to PR that enhances overall strategy and execution.
  • Roles and Responsibilities Defined: PR strategists focus on long-term strategies and data-informed insights, account experts manage day-to-day operations and brand consistency, while specialist experts concentrate on niche areas like influencer management or media relations, providing tactical solutions that keep PR efforts relevant and engaging.
  • Importance of Team Dynamics: The success of a PR campaign hinges on the collaborative efforts of a well-rounded team. Each member’s perspective and expertise contribute to a cohesive strategy, enabling the agency to adapt quickly to changing circumstances and maintain alignment with client goals.

What makes someone a public relations expert? In a world where the definition of PR can be wildly vast, how can one person be an expert in everything?

I would propose there are many types of experts, and you need them all in your ecosystem because they support one another and you in different ways.

This identification methodology works for any agency. Fundamentally, it’s why agencies exist: to connect you to experts.

Finding an agency can be a real drag. Ultimately, what’s most important is who will be on your team. An expert team is the difference between PR success and PR flops.

But if you’ve never hired a PR agency, you might be confused about what to look for in a PR agency.

Ultimately, an agency is only as good as its team. So, what should you be looking for in an outstanding PR agency team, and what defines a public relations expert?

 

PR Strategist Experts

This is the most senior of PR experts. They’ve probably worked through multiple specializations, from B2B Tech PR to Consumer PR and verticals.

They’ve seen content platforms come and go, understand the ebb and flow of media, and can ideate on the spot while also thinking a year or more in advance. Because they understand today’s dynamic communication environment, strategists are typically fans of data-informed strategies.

PR strategists also evaluate time, trends, and budget to provide insight into what to expect and how to improve outcomes. No one likes it when I say, “Anything is possible with the right combination of time and trends,” because it makes things sound out of your control.

They are and they aren’t. PR strategists are excellent at reading the tea leaves and making recommendations that mitigate risk and optimize opportunity.

In short, your PR strategist expert has a 100,000-foot view of the media landscape and how a particular company can stand out.

PR Strategies Experts are defined by these attributes:

  • uses data to inform strategies
  • defines metrics and KPIs within the context of time and budget
  • maintains knowledge of current and upcoming platforms
  • understands the impact of current news, economy, and policy on an array of verticals
  • has extensive business experience with outcomes ranging from raising capital to increasing awareness to IPO and investor relations

Account PR Experts

Account experts see the big picture of multiple moving parts and understand how they fit into the overall strategy. As more on-the-ground PR experts, they funnel day-to-day information upward to ensure the team stays aligned with changes that may require adjustments.

They are also the most engaged with the client’s brand and act as the de facto voice for the client within the agency. They should have the clearest understanding of who the brand is—and isn’t—and can articulate brand guardrails to ensure all work reflects that identity.

Account PR experts identify brand inconsistencies and recommend corrective actions. As strategic implementors, they are often the first to flag impracticalities or challenges and work directly with PR strategists to develop pivots when needed.

They are also strong communicators who manage timelines, campaign calendars, and collaboration across teams.

PR Account Experts are defined by these attributes:

  • understand how daily indicators may impact strategy
  • identify and mediate day-to-day challenges in implementation
  • act as a brand defender within the agency
  • can identify brand inconsistencies and recommend remedies

Specialist PR Experts

There is a perception that specialists aren’t as experienced as strategists. That isn’t necessarily the case. Our 100% executive-level team includes specialists with 10 and 15 years of experience in their specialty.

Specialists focus on a specific area of PR and communications. Whether that specialty is influencer management, ghostwriting, media relations, or social media, the PR and marketing world relies on expert specialists.

They are the most engaged on the ground and can identify emerging topics, trending conversations, and shifts in platform behavior in real time. Experienced PR specialists understand the ebb and flow of technology and know how to navigate the details.

They bring tactical solutions and ideas that help refine outputs for the audience, platform, or trend. Without them, execution would feel less personalized, less timely, and less effective. The specialist takes strategy and gives it life.

Your agency team may include multiple specialist PR experts. For example, you could have a technical SEO specialist, a media relations specialist, a social media or community management specialist, or a cyber security mitigation specialist who helps you plan for a PR crisis.

Specialist PR Experts are defined by these attributes:

  • deep understanding of platform communication intricacies
  • deep understanding of key players within a topic
  • can identify trends and explain their importance to the strategy
  • can quickly navigate multiple technology platforms

Having a team of PR experts at your disposal is critical to success. Every member plays an important role, and each perspective strengthens both strategy and execution.

Part of the Avaans Media white glove experience is tailoring your team to your strategy from startup through IPO.

Talk to us today about your specific PR expert needs.

Key Takeaways
  • Own Your Narrative: Martha Stewart effectively navigated controversies by embracing her identity and addressing challenges directly, using her familiar platform to maintain a connection with her audience. This authenticity helped her defuse criticism and reinforced her brand’s character.
  • Relentless Exposure: Stewart’s success is driven by her willingness to seize opportunities and consistently engage with the public through various media channels. By continuously producing content and collaborating with accessible partners, she built an aspirational brand while making it relatable.
  • Embrace Humor and Partnerships: Stewart skillfully uses humor and strategic partnerships to enhance her brand. Her collaborations, such as with Snoop Dog, and her ability to engage with cultural references show her savvy in maintaining relevance and charm, turning potential criticisms into advantages.
Perhaps one of the greatest PR stories in history is about lifestyle icon Martha Stewart. Martha Stewart’s PR playbook is vast, and it’s nimble. She knows how to stay modern and adjust her PR strategies to the cultural temperature. From her early days as a model turned stockbroker turned caterer, Stewart has shown an uncanny ability to tap into our culture and even our forgiveness. Martha Stewart’s PR lessons for any consumer brand work from product promotion to thought leadership; Martha Stewart has PR lessons for every consumer product entrepreneur.

She Owns It
Martha Stewart became a consumer and lifestyle scion because she boldly suggested ambitious ideas without apology. She knows who she is and she knows when she leans into it, it captures the imagination, creates conversation, and gives her brand character.

In the early days of the insider trading accusations, the press skewered Martha Stewart for conducting interviews on a kitchen set. One journalist called it comical and said it was a bad PR move because it connected the scandal to her lifestyle image. But looking back at it, that was a fantastic choice. Martha Stewart always maintained her innocence throughout her trial and sentence. By calmly and coolly talking about the situation on her home turf, doing things she was comfortable doing, she takes the air out of the accusations and speaks straight to her fans. Stewart’s famously coy aloofness also helped. When she smiles, there’s always been this subtext that she knows more than she’s telling. That’s her superpower, and it leaves everyone hanging on for the next great recipe or design idea. Martha’s clever use of mystery is PR wielded in an expert fashion, despite over-exposure to her consumer products.

Skewered as she was, Wall Street believed in her. While she was in prison, her Martha Stewart Living (MSLO) stock jumped 70%. When Stewart emerged from her five-month jail sentence, she didn’t hide as many people would have. She went straight to the daytime talk shows and showed everyone her ankle bracelet. By the time she launches her show, a mere six months after her release, she premiers the show as “free and unfettered,” now that her ankle bracelet is gone. Throughout the entire experience, Stewart refused to be shamed, even when she was found guilty. It takes courage to pull that off, but Stewart never wavered, and it worked for her.

She Says “Yes”

There are two strategies for building a brand. The first is cool aloofness, and the second is relentless exposure. Stewart is the second, she is a consumer brand PR maven. Being a caterer sounds like a sexy job but also incredible work. But Stewart kept saying yes. As a caterer, Steward contributed to The New York Times and served as the newspaper’s food and entertainment editor. Six years after launching her successful celebrity catering company, she published her first book and never stopped working. She publishes more books—99 at this writing, a monthly magazine, and pre-and post—jail time TV shows, not to mention thousands of media interviews and call-ins to everyone from Howard Stern to Sirius talk radio shows after launching her talk radio show, Martha Stewart is the hardest working woman in show business. Build success upon success; that’s this PR lesson for consumer brands.

But it’s more than that. She makes her brand work for her, instead of working for her brand. Stewart elevates accessible partners like Kmart and Walmart with affordable lifestyle merchandise without losing her aspirational panache. The Martha Stewart PR lesson for consumer brands is to create an aspirational brand and then make it accessible once the brand is established.

 

She’s In on The Joke

Another consumer product PR lesson is to partner wisely. At 80 years old, she partnered with Snoop Dog in ads for Bic lighters. Again, her coy presence gives it charm, while Snoop Dog gives it an edge. Their partnership created more press than the lighter itself, but I don’t think Bic minds sharing the real estate with two completely different lifestyle icons.

When Stewart was sentenced to jail, Saturday Night Live famously debuted a cold open of a topless Martha Stewart. Her response? Once she was released from prison, she was mad that her parole officer wouldn’t let her host the famously cheeky show. She’s said that one of her “big (career) regrets” is not hosting the show yet. Martha Stewart knows certain cultural touchstones resonate and lock in your place in lifestyle history – SNL is one of those, and she’s not done reaching.

Martha Stewart was always in on the joke, and that allowed her to have fun with her brand – another excellent consumer product PR lesson.

Still the “Guru of Good Taste,” Martha Stewart knows she’s not 42 anymore, but she also knows she can bust down boundaries with her timeless approach to humor.

Bazaar magazine called her the “original influencer,” the New York Times called her ageless for her “coquettish, goofy, rambunctious video ads” for Cle’ de Peau, a makeup brand, on TikTok.

Martha Stewart has been celebrated, vilified, laughed at, and skewered, but with a remarkable eye on PR, she’s turned all of that into an asset for herself. Today, Martha Stewart Living Omnicom is a publicly traded company worth billions, and she has a net worth of around $400 million. From thought leadership to consumer product scion, Martha Stewart has captured our imaginations with savvy consumer PR strategies.

Key Takeaways

  • Targeted Brand Awareness: CPG brands should collaborate with PR agencies to identify key demographics and focus on tailored messaging that resonates with these groups. Understanding both easy wins and larger goals can enhance brand visibility and drive conversions.
  • Content Marketing for Conversions: Developing targeted content marketing campaigns is crucial for increasing conversions. CPG brands should leverage their PR firms to create engaging content that speaks directly to their audience’s interests, potentially tapping into external media creators if in-house resources are limited.
  • Integrated Media Relations: Garnering media attention is vital for successful CPG campaigns. PR agencies should integrate media relations with other PR goals to create a cohesive strategy, ensuring consistent and effective communication that elevates brand presence and market success.

CPG brands have seen a lot of success in recent years, and PR is a big part of that. But it’s important for CPG brands to set goals with their PR agencies.  Brands looking for CPG PR agencies may not know where to start or have had an unpleasant experience with a PR firm. For the best CPG PR results, we recommend starting with clear goals

Lifestyle publications are always looking for the next hottest CPG product, and PR has driven much of that awareness. Here are three goals CPG PR agencies should pursue in order to maintain that success:

  1. Increase brand awareness among key demographics

     

For increasing brand awareness, PR agencies should focus on key demographics. These are the groups of people that are most likely to be interested in the CPG brand’s products, and targeting them with well-crafted messaging can cause more conversions.

Work with your PR agency to identify ideal media outlets and podcasts for your target audience. Prioritize the efforts and understand that there will be some easy opportunities and there will be some larger goals to set. 

Discuss your big hairy goal with your CPG PR agency too. Understanding the ultimate definition of success – it might be acquisition or investment, for example – will help define the long-term strategy

  1. Increase conversions through targeted content marketing campaigns

Content marketing is another important tool CPG PR agencies can use to increase conversions. By creating targeted content that speaks to the interests of their target audience, CPG brands can convince more people to buy their products. And when it comes to garnering media attention, there’s no better way to achieve success than by getting featured in top lifestyle publications.

Let your PR firm help you if there isn’t enough capacity in-house to create owned content. Even if your PR firm doesn’t offer content creation services in-house, they’re guaranteed to know an entire range of outstanding media creators from blog posts to video. 

  1. Garner more media attention for successful CPG campaigns and products

Media relations is a critical service for CPG PR. Many companies think these media relation is the only service of a PR firm. That’s not true, but it is often one of the driving KPIs for brands, especially CPG brands when hiring a PR firm. 

Each of these goals is important in its own right, and pursuing them all will help CPG brands reach new heights. However, it’s important to note that they shouldn’t be pursued in isolation; the CPG PR agency should always work towards integrating all three goals into a cohesive strategy.

These goals are important for CPG brands, but someone must pursue diligently and consistently them if they’re going to be successful. The CPG PR agency should always work towards integrating all three goals into a cohesive strategy. Only then can CPG brands reach new heights and continue their success.

 

Read more about our CPG experience and our proud CPG case studies.  And if you’re looking for a CPG PR agency, we’re happy to talk with you about our distinctive approach to PR success.

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