Tag Archive for: content marketing

Content Marketing for PR

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Content marketing involves sharing any material online, such as videos, infographics, and social media posts, that don’t directly promote a brand but create awareness and enhance visibility regarding the products and services of a company, also known as owned content.

Using content marketing for PR is a modern way of owning your reputation and it is an important strategy to attract and engage a targeted audience by making a brand seem more relevant through articles, blogs, podcasts, videos, and other media. Content marketing ensures that a company establishes its expertise and credibility while also promoting awareness about the brand so that when a potential consumer wants to buy a specific service or product, that particular company is at the forefront of their mind.

Owned content is a key strategy for fast-growing brands. No matter how small or large scaled a company is, or whether a consumer brand or a B2B company, keeping its content marketing game updated and effective is the key to attracting and engaging more customers for their business. In this beginner’s guide, you will learn how to create a compelling and successful content marketing strategy for your brand to reach your targeted audience and boost your sales.

What Do You Mean by Content Marketing?

Content marketing focuses on boosting trust in companies’ relationships with their followers. By distributing various content creatively, content marketing ensures that a company attracts more customers, retains the existing ones, and builds loyalty and trust among its audience so that a brand can appear authoritative and influential.

So what exactly is content marketing? It produces and distributes valuable and relevant content like articles, blogs, social media posts, emails, newsletters, videos, and other media forms to attract existing and new customers.

When a company has mastered its game of content marketing, there’s no stopping it from generating profits from positive customer actions.

Content marketing is composed of two elements. First is content creation; pieces of written, spoken, or visually described materials that are engaging and convey a company’s goals to the right people. The second is content distribution. This part of content marketing concerns sharing strategic content through websites, emails, and social media.

Different companies have different content marketing strategies. Some famous companies like Spotify, Airbnb, Slack, and Wendy’s have social media teams that plan strategically to promote their content to customers and interact with them. Other organizations, like Google, Microsoft, Facebook, Apple, LinkedIn, etc., use B2B white papers for marketing purposes.

New industry and technology trends also influence content marketing plans. But as long as a company knows its core messages and ideas and how to create material that people will receive positively, it can adapt and evolve its marketing strategies accordingly.

In short, here are some ways in which successful content marketing can help a company or business;

  • Improves your reputation in a consistent manner.
  • Increases brand visibility and allows the company message to reach the right audience.
  • Promotes a brand organically and naturally.
  • Attracts potential new customers and engages existing customers.
  • Increase conversions and boost revenues,
  • Establishes a company as an industry leader.

What Are the Benefits of Content Marketing for PR?

PR is the management of your reputation, and owned content is your calling card. Consistent and high-quality content marketing is essential for companies to connect with their audience and to develop trust and reliability in their relationship.

Future Market Insights expects the US’s content creation market to grow with a CAGR of approximately 11.9%. Content creation and distribution have now become a top priority of the marketing department of every company and business, as there are many reasons why a consistent and engaging content marketing strategy can enhance the growth and success of a business.

Creates a Positive User Experience

Successful content marketing ensures that new and existing customers are satisfied with the ideas and messages promoted by a company. If they find your content engaging, unique, positive, and beneficial for them, they will come back for more as your customers will start trusting your brand and find it reliable and authentic. This approach is again helpful to the company as it retains the old customers and approaches new customers with a positive brand impression.

Helps Brands Gain Popularity on Social Media

According to the Pew Research Center, around seven in ten people in America use social media to engage with news, share information and connect, and for entertainment purposes. Creating trendy content on social media will not only garner more brand awareness but also help increase conversions and promote the products and services of a company in a natural way.

Content Marketing Creates Trust Within the Audience

When a company answers a complaint or query presented by its customers, they create value and change the public’s perception of the brand. Best content marketing strategies ensure that the relevant content shows up at the right time and place, thus interacting positively with the customers who will realize that your company’s advice and recommendations are reliable and accurate.

Content Marketing Improves Conversions

Using blogs, videos, or newsletters to bring in traffic, including a CTA, which can guide the audience regarding their actions, are examples of different content marketing plans. When your audience receives the correct answer to their question, their positive response will influence your conversions. When people view your content, it is more likely that they will purchase a product or service from your website, thus generating better leads for a company’s sales team.

Content Marketing and SEO

The consistency and high quality of content marketing also ensure better search engine optimization for your company’s websites. Suppose your content is helping your business gain more brand awareness and build trust with its audience. In that case, the content will rank higher on search engine results, thus positioning the company as authoritative and reliable from the public’s viewpoint.

What Are the Different Kinds of Content Marketing?

Content marketing sometimes uses outbound and inbound marketing strategies to present their content to the target audience.

Inbound marketing feels more organic and natural as the content creates a narrative or tells a story that is relevant and engaging to the audience. Outbound marketing is less effective in creating a positive user experience than the audience usually likes a link that interrupts their content.

So what are the different types of content marketing?

 

1. Social Media Owned Media

Everyone should know the importance of the power of social media, especially when technology has become cheaper than ever and accessing news is faster and easier. Social media is essential in content marketing because it allows companies to reach a greater audience in less time and provides multiple opportunities to present content in various ways, like live streams, stories, photos, and videos. Many businesses invest lots of money to promote their brands through content creation on Facebook, LinkedIn, Pinterest, Instagram, Twitter, and other social media platforms.

2. Website Content Marketing

Website content marketing refers to the content you publish via web pages. Website content marketing is one of the best content marketing strategies as it can create a strong brand presence online, thus allowing it to rank higher in search engine results. This approach enhances brand visibility, ensuring that your company’s website and content pop up in the right places and in front of the right audience, thus generating better leads and conversions.

3. Blogging in Owned Media

Blog content marketing uses blogs to engage potential customers by sharing a creative and relevant narrative that can achieve customer trust and loyalty. Blogs are regularly updated web pages on a website that contains content written in a conversational or informal style. Blogs can also include inbound or outbound links and social share buttons that can further contribute to promoting a website.

4. Digital Marketing / Infographic Content Marketing

Infographics are content that presents information or data through visual representations like charts or diagrams. Infographics display this information in a format that is easy to understand and uses short statements and words, clear images, and simple context to communicate a company’s message clearly and effectively. Infographics are a great form of content marketing to tone down a complex, research-intensive, or educational topic so that more audience members can understand it.

5. Podcasts as Content Marketing Strategy

Podcasts are digital audio files available as series, episodes, or installments so subscribers can listen to each audio when the host releases it.

The number of podcast listeners worldwide is increasing yearly, so many companies and businesses are now sharing their podcasts to share a topic of their choice with their desired audience. With the right creativity and content marketing strategies, podcasts can help brands communicate their expertise and thought leadership regarding a specific topic.

6. Paid Ad Promotion

Paid ad content allows companies to reach a broad audience and place themselves on social media, banners, loading pages, and sponsored content where they want to be seen by their customers. Another method of content marketing is a paid ad promotion, in which specific content is created and distributed for the advertising and advertisement of a brand. This method uses PPC ads, paid social content marketing campaigns, and sponsored placement of these ads.

7. Video Content Marketing

Videos are also important content to raise a brand’s profile online. Companies usually post videos on YouTube or social media platforms, but companies can also publish in the form of courses, webinars, or live videos.

Video content marketing helps companies boost conversions as audiences find videos more reliable and authentic. It means that if a company promotes its products and services through a tutorial and promotional videos, they allow its audience to learn more about its brand in depth.

What Are Some Impressive Examples of Content Marketing?

1. Alo

Alo is a luxury activewear brand that uses social media marketing strategies to generate sales and revenue for its products. When you look at their Instagram account, not only will you see the different Yoga products that the brand presents, but you will also notice that the brand tries to resonate with its audience by letting them know that they can not only wear their clothes in a gym studio but also while going for a walk in the park. They use top models like Gigi Hadid or Kendall Jenner to showcase their clothes while staying genuine and authentic by creating awareness about physical activeness and a Yoga community online.

2. Taco Bell

Taco Bell also uses clever social media content marketing strategies to target teenagers and adults aged 18 to 34. Their best content marketing approach is to reply with witty remarks and comebacks in response to customers’ feedback, especially on Twitter.

Taco Bell uses fun and engaging, and sometimes bold ideas to capture the attention of its new and existing customers. In this way, people are encouraged to try out their products and then leave feedback on their social media platforms, thus generating more visibility for the brand.

3. Spotify

Spotify uses data generated by millions of listeners on their apps to create their annual “wrapped” content marketing campaigns. It is a brilliant idea to use in-depth analysis of the songs and music that shape the lives of their consumers and then create a playlist for them that displays the most played songs of the year. This strategy is fun and engaging for Spotify’s users and gives artists a statistical examination of their year’s top songs.

Conclusion

Creating clever and unique content marketing campaigns can take time and effort, even for experienced digital marketers. However, with practice and creativity, any company can achieve successful content marketing and reach its targeted audience through different digital media channels.

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B2B Content Marketing Strategies That Work

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B2B Content Marketing Strategies That Work: Elevate Your Business Today

 

Running a successful business might seem like a dream to many startup owners and new entrepreneurs, but it’s achievable with the right B2B content marketing strategy. In this world where content is king, businesses must recognize the power of effective content marketing.

In this comprehensive guide, we’ll dive into the most successful content marketing strategies for B2B businesses, the importance of having a solid plan, how to create one, and answer some frequently asked questions.

Buckle up, and let’s embark on this exciting journey to business success with growth marketing PR!

Significance of a Robust B2B Content Marketing Strategy

Delving into the crucial aspects of a well-designed B2B content marketing strategy helps us understand its importance in driving business growth and success. A solid plan plays a vital role in multiple areas:

  1. Carving out thought leadership: By consistently producing insightful and valuable content, your business can establish itself as an authority within your industry, garnering trust and respect from your target audience. This thought leadership can lead to speaking opportunities, guest posting, and collaboration with other industry leaders.
  2. Lead generation and nurturing: High-quality content attracts potential clients and keeps them engaged throughout the buyer’s journey. By offering relevant content at each stage of the buying process, you can guide prospects toward conversion more effectively. This approach leads to increased sales and client retention.
  3. Relationship building and customer loyalty: Consistently delivering relevant content allows you to connect with your audience deeper, fostering trust and devotion that contribute to long-term business relationships. This connection can lead to repeat business, referrals, and strong brand advocacy.
  4. Enhanced search engine rankings: Creating engaging and informative content optimized for search engines boosts your website’s visibility, leading to increased organic traffic and improved rankings. This increased visibility helps your business attract potential clients and reinforces your reputation as a thought leader.
  5. Brand differentiation: An effective B2B content marketing strategy allows you to distinguish your brand from competitors by showcasing your unique value proposition, expertise, and insights. This differentiation can attract clients explicitly looking for your unique solutions and industry knowledge.
  6. Educating your audience: A solid B2B content marketing strategy focuses on educating potential clients about industry trends, best practices, and solutions to their challenges. By doing so, you empower them to make informed decisions while positioning your brand as a trusted source of information.
  7. Expanding your reach: A diverse content marketing strategy helps you reach a broader audience by leveraging different content formats and distribution channels. This extended reach can lead to new business opportunities and partnerships.

Designing a Powerful B2B Content Marketing Strategy for Maximum Impact

Creating an impactful B2B content marketing strategy requires a well-thought-out approach that addresses your target audience’s unique needs and preferences. Below, we break down the essential steps to craft a winning strategy that drives results and sets your business apart:

  1. Set clear objectives: Begin by defining your content marketing goals, like increasing brand awareness, generating leads, or improving customer retention. Establishing specific, measurable, achievable, and relevant goals will help guide and measure your strategy’s success.
  2. Identify your target audience: Understand your ideal clients by creating buyer personas that detail their demographics, job roles, pain points, and goals. This knowledge will help you create content that meets their needs and preferences.
  3. Perform a content audit: Assess your existing content to identify gaps, areas for improvement, and successful pieces that can be repurposed or updated. This audit will provide insights into the content types that resonate with your audience and inform your future strategy.
  4. Develop your content themes and topics: Based on your audience’s interests and pain points, create content themes and subjects that demonstrate your expertise, provide valuable insights, and address their needs. Use keyword research to identify trending topics and optimize your content for search engines.
  5. Choose appropriate content formats: Select the designs that best align with your audience’s preferences and platforms. These formats may include blog posts, whitepapers, case studies, videos, podcasts, webinars, or social media posts.
  6. Create a content calendar: Develop a content calendar that outlines your publishing schedule, including the types of content, topics, and channels for distribution. This calendar will help you maintain consistency and ensure your content remains fresh and relevant.
  7. Distribute and promote your content: Leverage a mix of channels to distribute and promote your content, e.g., your website, email marketing, social media, guest posting, and paid advertising. Tailor your distribution strategy to reach your target audience effectively.
  8. Engage with your audience: Encourage engagement by responding to comments, answering questions, and participating in industry discussions. This active engagement will help build trust, foster relationships, and solidify your position as a thought leader.
  9. Measure and optimize: Regularly track and analyze the performance of your content using relevant Key Performance Indicators (KPIs) aligned with your goals. Use these insights to refine your strategy, improve your content, and drive better results.

The B2B Content Marketing Best Practices for Stellar Results

To ensure your B2B content marketing strategy effectively engages your audience. It drives the desired results, consider the following best practices:

  1. Focus on quality over quantity: Prioritize creating high-quality content that can provide value to your audience rather than whipping out a large volume of low-quality pieces. Valuable content will attract and retain more leads and build lasting relationships with your audience.
  2. Tell a compelling story: Craft engaging narratives that connect with your audience emotionally. Storytelling helps humanize your brand, making it more relatable and memorable to prospects and clients.
  3. Optimize for search engines: Implement SEO best practices like using relevant keywords, optimizing meta tags, and ensuring your website is mobile-friendly. This optimization will improve your search engine rankings and increase your content’s visibility.
  4. Personalize your content: Tailor your content to address your target audience’s unique needs and preferences. Personalized content demonstrates that you understand your audience, resulting in stronger connections and improved engagement.
  5. Use data-driven insights: Leverage data and analytics to inform your content marketing decisions. Analyze your content’s performance, audience behavior, and industry trends to create content that resonates with your target market.
  6. Repurpose and update existing content: Maximize your content’s value by repurposing successful pieces into different formats, e.g., turning a blog post into a video or infographic. Frequently update your content to ensure it remains relevant and accurate.
  7. Leverage user-generated content: Encourage your clients and partners to create testimonials, case studies, and guest posts. User-generated content adds credibility and authenticity to your brand while providing fresh perspectives for your audience.
  8. Collaborate with influencers: Partner with industry influencers, thought leaders, and experts to co-create content. These collaborations can expand your reach, boost your credibility, and provide valuable insights to your audience.
  9. Test and experiment: Continuously test different content types, topics, and distribution channels to determine what works best for your audience. Remain flexible and willing to adapt your strategy based on your findings.
  10. Promote content consistently: Share and promote your content across various channels, including online communities, email marketing, and social media. Consistent promotion ensures your content reaches a broader audience and increases its impact.
  11. Use a ghost writer: leaders often have many ideas and unique points of view but lack the time to write an editorially relevant piece. Or perhaps they would should be writing a book. Either way, ghostwriting is a perfectly acceptable tool for busy CEOs and executives to develop a notable presence in a competitive B2B industry or environment.

 

Aligning Your B2B Content Marketing Strategy with Sales

One of the keys to a very successful B2B content marketing strategy is to align your content creation efforts with your sales goals. Here’s how you can achieve this alignment:

  1. Collaborate with the sales team: Regularly communicate with your sales team to understand their challenges, objections they face, and the questions prospects ask. Use this data to create content that addresses these concerns and helps move prospects through the sales funnel.
  2. Create sales-enablement content: Develop resources like case studies, whitepapers, and product comparison sheets that the sales team can use to support their sales conversations and demonstrate the value of your offerings.
  3. Align content with buyer’s journey stages: Ensure your content addresses prospects’ needs at every step of the buyer’s journey, from consideration and awareness to decision and post-purchase.
  4. Use content to nurture leads: Implement a lead nurturing strategy that uses personalized content to engage and educate leaders, building trust and moving them closer to conversion.

Leveraging Social Media for B2B Content Marketing Success

Social media platforms offer excellent opportunities to amplify your B2B content marketing strategy. These few tips can help you make the most of your social media presence:

  1. Choose the right platforms: Focus on the social media platforms that are most relevant to your industry and target audience. LinkedIn, for example, is an excellent platform for B2B businesses. At the same time, Twitter and Facebook can also be effective, depending on your niche.
  2. Share valuable content: Post a mix of your original and curated content from reputable sources to provide value and variety to your audience. This approach demonstrates your industry expertise and keeps your followers engaged.
  3. Engage with your audience: Respond to comments, answer questions, and participate in industry-related discussions to build relationships and establish trust with your followers.
  4. Promote thought leadership: Share insights, opinions, and expert advice on industry trends and challenges to reinforce your brand’s thought leadership position.
  5. Leverage hashtags and groups: Use relevant hashtags and join industry-specific groups to expand your reach and connect with potential clients and partners.
  6. Monitor analytics: Regularly analyze your social media performance to identify which content types and topics resonate most with your audience. Use these insights to refine your social media content strategy.

 

The Video’s Role Successful Storytelling

Videos have become an increasingly popular and effective content format for B2B businesses. Here’s why incorporating videos into your B2B content marketing strategy can be beneficial:

  1. Increased engagement: Videos are more engaging and more accessible to consume than text-based content. They can effectively communicate complex information in a shorter amount of time and hold your audience’s attention.
  2. Improved retention: Studies have shown that people retain information best when presented in a visual format like video. This improved retention can lead to better brand recall and higher conversion rates.
  3. Stronger emotional connection: Videos uniquely evoke emotions and create a more personal relationship with your audience, fostering trust and loyalty.
  4. Boosted SEO: Search engines prioritize video content, making it more likely for your website to appear in search results when you include videos.

B2B Content PR Strategy: The Long-Term Benefits

Implementing a well-rounded B2B content marketing strategy drives not only immediate results but also offers long-term benefits for your business:

  1. Evergreen content: High-quality, informative content can drive traffic and generate leads long after publication, offering lasting value and contributing to your business’s growth.
  2. Scalability: As your business expands, your content marketing efforts can scale accordingly, providing consistent results at varying levels of investment.
  3. Continuous improvement: By tracking your content’s performance and optimizing your strategy, you can continuously refine your approach and improve your results.
  4. Brand equity: A strong content marketing strategy builds your brand’s reputation and equity, providing a competitive advantage in the market.

Frequently Asked Questions

How does a B2B content marketing strategy differ from a B2C strategy?

While B2B and B2C content marketing strategies aim to create and distribute valuable content, their target audiences and goals differ. B2B strategies provide in-depth, informative content for business decision-makers, while B2C strategies aim to entertain and engage individual consumers.

What is a B2B content marketing plan?

A B2B content marketing plan is a documented outline of your content marketing strategy.

It typically includes your goals, target audience, content formats, distribution channels, and a content calendar. This plan is a roadmap for your content marketing efforts and helps ensure consistency and efficiency.

How can I work with a B2B content marketing agency?

B2B content marketing agencies specialize in creating and executing content marketing strategies for businesses targeting other businesses. To work with an agency, start by researching potential partners, reviewing their portfolios, and understanding their expertise. Once you’ve selected an agency, collaborate closely with them to develop a content marketing plan tailored to your goals and audience.

How do I measure the success of my B2B content marketing strategy?

For you to measure the success of your content marketing strategy, track relevant Key Performance Indicators or KPIs that align with your goals. Common KPIs include website traffic, social media engagement, lead generation, and conversion rates. Use analytics tools to monitor these metrics and optimize your strategy accordingly.

Conclusion

There you have it! You can elevate your business to a new height with a well-crafted B2B content marketing strategy. Following our outlined steps and incorporating best practices, you’ll create compelling content that resonates with your audience, generates leads, and fosters lasting relationships.

It’s time to let your content shine and watch your business take flight. The sky’s the limit!

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5 Emotions For Your Marketing & When To Use Them

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Imagine your advertising and marketing becoming 2X more effective overnight. Using emotions in marketing and branding is the key to more effective campaigns

According to Roger Dooley, emotional ads work TWICE as well as rational ads. So it’s important your campaign incorporates emotion from the start. You can deploy these emotions through copy and creative in all formats, analog and digital.

Before you create your next campaign, check in with these powerful emotions in marketing and branding.  Be sure you’ve considered your strategy, both long and short term before deciding which emotion works best in your marketing.

Fear
Fear comes in many forms, and it creates a sense of urgency.

Fear also heightens any other emotion created alongside it and it drives us to make deeper connections with those we share the fear with-this is why scary movies create deepen relationships. 

There are several different kinds of fear, but two common types include:
“Fear Of Missing Out” (FOMO): This particular fear tends to work well on younger people in social media. This works particularly well for items with time sensitivity.
“Fear of Isolation”: closely connected to FOMO, fear of isolation, used in connection with health products, deodorant for example: “use this so you don’t smell, because when you smell, you become a social pariah.”

When to Use Fear in Emotional Marketing/Branding:

  • To drive leads
  • You have a specific and actionable solution
  • You have an easy, no stress way to buy

Happiness/Joy
What happens when we feel happy? You might be surprised.

It’s a fine line because if we’re too happy, we might not be motivated to purchase. But happiness DOES make us want to share. It seems good news travels fast. According to a study by Fractl these are the Top 5 emotions which drive viral content:

  • Amusement
  • Interest
  • Surprise
  • Happiness
  • Delight

When to Use Happiness in

in Emotional Marketing/Branding:

  • You want others to share your message
  • You want to build trust and loyalty
  • You can commit to happy content as a brand

Inclusion

One of our oldest motivations is the need to be part of a tribe, included in a group. For our earliest ancestors, it was a requirement for survival, today, that need is still a powerful motivator and when we have it, we feel safe which leads to loyalty.

When to Use Inclusion in

in Emotional Marketing/Branding

  • To attract or retain customers
  • When you can also utilize the fear of missing out
  • When you have the processes and platforms to create and sustain community

Anticipation

We’re hardwired to anticipate outcomes. We’re not always right, but we are always anticipating. You can use anticipation in a couple of different ways, to attract and retain customers.

Attracting customers with anticipation typically comes with a stimuli and an outcome. The faster the outcome, the more likely we are to repeat the stimuli. Once we’re hooked on the stimuli, the outcome frequency can become variable (you might have learned about Pavlov’s dog, this is the same theory). Gamification uses anticipation brilliantly.

Keeping customers with anticipation requires a product commitment (free sample with every order) or an anticipation experience connected to the product (why subscription boxes are so popular). You can create variables in the anticipation (products, frequency) that will actually heighten the anticipation.

Something else about anticipation: it DECREASES when we’re stressed and change can be stressful. This is why consistency in branding is so very important and why big changes for big brands are big-time risks. Can you think of a brand whose big change created major negative upheaval for them?

When to Use Anticipation in

in Emotional Marketing/Branding:

  • You have the willingness to keep the anticipation fresh
  • You want to build loyalty and repeat buyers
  • Your brand is elevated and/or lifestyle oriented

Expertise/Leadership

Making your customer feel like they’re the smartest/sexiest/most influential is a great way to get people’s attention. People love to be the most “something” of their friends and people will work to achieve this effect.

This marketing emotion is closely connected with our need for mastery and our innate value of time. Because of these two addition motivations, the harder you make it the more committed they will become to the process. It’s all about our emotional triggers again, we’re hardwired to commit more time to something we’ve already committed time to – this is the same theory behind the test drive and keeping you at the dealership during a car purchase.

Again, games do this quite well. Successful fitness trainers do this quite well.

When to Use Expertise and Leadership in your Marketing/Branding

  • When you have a unique process people can move through and see improvement
  • As a relationship builder, such as influencer marketing or tips and tricks your customers can use

Good luck and I look forward to hearing how you’re using emotion in your marketing and branding.

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How to Inspire Advocates and Influencers in Your Marketing

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Marketing to influencers and advocates is all the rage, fueled in large part by social media.
But if you’ve ever developed a campaign with influencers and/or advocates, you know it can be filled with land mines.
Part of that is what inspires advocates and influencers is different.
In the my last post about Captivation Motivations, I shared with you the secret driver you’ve already heard of behind so many of our snap decisions and just BARELY touched on rewards and lures.
But they’re actually super closely related to what’s behind our fastest decisions to click, like, join, sign up or buy.
If you’ve played an app or computer game anytime in the last 7 years, you’ve probably noticed that these games are getting more and addictive (eh, em, Candy Crush anyone?).
It’s not just better graphics and faster speeds that are making these games addictive, it’s the deeper understanding of what really motivates people to continue playing and one of those is the power of rewards.

I’m going to get to the secret successful games use in a minute, but first, I want to share something else with you.
If you’re thinking of running a give away, a promotion or even thinking of starting an app, you want to keep reading.
If you’re using digital and social media to market your brand (and I know you are), you’ll want to keep reading.
What I’m about to share with you is particularly important and will ultimately, make or break your product or promotion and even marketing relationships with influencers and advocates.

 

You Scratch My Back…Carefully.

The last time someone bought you lunch, I bet your parting words were “It’s on me next time!”
You probably said it without asking where you might go or checking your bank account or even your calendar.
You just blurted it out.
The truth is, we’re hard wired to return favors.
Think about that for a minute.
We are deeply, sincerely uncomfortable when we think we need to return a favor. Next time you run a promotion on Facebook, do a test. Ask people to like the page BEFORE entering the contest and compare that to the results if you ask AFTER you’ve given them something, even if it’s just a chance to win.
Chances are you’ll find that if you ask AFTERwards, your conversion percentage goes way up AND those people remain engaged for longer.
This is because lures trigger our sense of reciprocity.

Want to hear an old school example of this?
Ever received mailing labels from a nonprofit that you didn’t ask for?
Did you know that sending mailing labels with a request for a donation has been shown to DOUBLE donations?
And guess what? The average donation is way, way more than the value of the labels.
Why? Because reciprocity is a compelling motivation and it comes with a quirk: what we give in exchange for what we received has very little to do with the financial value of either.
You give something, ANYTHING of some value without placing a value on it, the reciprocity trigger kicks in.
This is the idea behind successful content marketing.

 

Why You Should Never Pay Your Advocates

There’s a lot of discussion today about influencer and advocate marketing.
Lures and rewards are different.
Lures give without the expectation on the givers part of receiving anything in return. That triggers reciprocity by the receiver.
Rewards are given with the expectation of the receiver to get something in exchange, so no sense reciprocity is triggered.

Rewards (generally) kill reciprocity, but they can create habits if done correctly (like training your dog).
But it’s extremely difficult for marketers to get the consistency required to create a habit. Hell, it’s hard to get the consistency required to create a habit in dog, ask anyone who’s tried.
But marketers can more easily create reciprocity, which is an extremely powerful motivation that rewards do not trigger.
Here’s the rub though: reciprocity has some limitations too.
If you offered rewards to those who were already advocating for you to do the things they were already doing, you’d begin to see that their desire to support you moving forward would be slipping.
That’s because offering a reward on contingency (do this 3X/week and receive that reward) for something someone is ALREADY motivated to do, it decreases the desire.
And unless you understood this motivational fact, you’d probably be left scratching your head about what happened.
Tread lightly with your advocates because the way you show appreciation can actually decrease their motivation if you aren’t careful.

This isn’t to say rewards aren’t effective. They can be very effective.
“Share this and receive that…” you see it all the time. That’s a reward, not a lure.
Again, ask my dogs. They know if they do something, there’s a good chance there’s a treat in it for them. That’s a reward, they’ve been conditioned to expect it.
Rewards can be very powerful tools for increasing reach.
It creates increased reach by those who AREN’T your advocates and depending on your strategy, that can be very important.
Just don’t confuse people you give a reward to as an advocate.

Time: The Biggest Reciprocity Trigger

If you’re really interested in triggering reciprocity, then you should probably do two things:
1) get to know your customer really well
2) think beyond monetary lures (discounts, coupons, even product give-aways).

The reasons for this are two-fold:
Our 90% of the brain (the oldest, largest and most primitive part of our brain) inherently knows that time is more valuable than items.
We inherently value experiences (millennials especially) more than items, so although the default is often a coupon or discount, experiences are more highly valued.
Receiving an experience from a product or brand increases reciprocity. So if you use an experience as a reward, you can trigger reciprocity.
But to offer an experience that is highly valued, you really have to know your customer. What YOU think your customer values maybe completely different than what they actually value.
In the last post, we talked about information seeking as a dopamine trigger, but it can also be a reward. So can mastery – this is the essence of gamification. Becoming good at something is it’s own reward and the longer we spend on achieving that reward, the more we value it.
Again, what your customers value may be something else all together: inclusion in a tribe, recognition or status.
All these things can be valuable rewards AND lures for brands.

The other thing to understand is that placing a distinct financial value on a lure (or a reward) kinks up the perceived value.
Let me give you an example:
If I invited you to dinner at my house for a homemade dinner that was wonderful (of course it would be FABULOUS), but then I spent all night talking about how much I spent on buying the ingredients of the dinner, two things would happen. 1) you would view the dinner as a sum of parts rather than it’s whole value of time, effort and community and 2) you probably wouldn’t feel a sense of reciprocity at all, no matter how fabulous the dinner was.
Don’t force your influencers OR your advocates to view your rewards or lures as a sum of parts by involving money too heavily; it kills goodwill AND reciprocity.
If you’re going to use rewards or lures, remember, make it something the customer values and think about how to make more valuable than money.

Here’s the bottom line: use rewards for influencers and lures for advocates.

Can you think of a time when a marketing strategy with lures or rewards turned you off? Share them with me here or in social media, it’s a fascinating discussion I love hearing about.

 

 

About the Captivation Motivations:

The Captivation Motivations are all built around what I call our “other 90%” of our brain. The part of our brain that is the oldest and most developed part of our brain.
I didn’t make up the Captivation Motivations, I’ve simply been studying them and their effects for the last four years. I’ve been testing them in my strategies and tactics, reading and writing about them.
Simply put, these motivations are not some flash-in-the-pan-do-whats-trendy-now strategy, these are strategies which trigger reactions from the oldest part of our brain.  Over the last few years, more and more has been understood about these motivations. But one thing is clear: despite the fact that these motivations developed in the earliest days of humanity’s survival of the fittest experiences, these motivations are very much alive and well today. What triggers them in the modern world is just different than what triggered them in our earliest evolutionary days.

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The Secret To Captivating Content Strategy

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Captivation Motivations can significantly change your content strategy.


This is the second installment of a series on the seven Captivation Motivations. This installment is all about your owned media and creating a content strategy that meets your objectives while also thrilling and delighting your audience.

 

Did you know that we’re all ruled by a super-powerful hormone? It’s true.
This hormone dominates decision-making, especially split-second choices like the ones digital users are making every day.
Decisions like “click,” “like,” “retweet,” and more importantly, “buy” and “subscribe” are all significantly affected by this hormone.
Savvy marketing strategists have been triggering this hormone for years, some knowingly, some stumbling upon it.

You’ve undoubtedly heard of this hormone.
You’ve heard about in the context of drugs, sex, and even food.
But what does this hormone do for marketers?
I’ll get to that in a minute.

First, a little more about this hormone: dopamine.
See? I told you you’ve heard of it.
Dopamine is best known as the “pleasure hormone.”
It’s the hormone that creates the surge of euphoria that we feel after a particularly satisfying (insert pleasure here).
But, the surge of satisfaction is not actually the most powerful tool in a communicator’s arsenal.

The most powerful tool for the content communicator is anticipation.

And it turns out that dopamine is actually more aptly described as the “wanting and seeking” hormone.
Ah. Now you get it right?
It turns out that the “wanting and seeking” trigger is MORE powerful than the “satisfaction.”
This means we’re hard-wired to keep looking, keep seeking until we satisfy our wanting and seeking.
And then we’re hard-wired to do it all again.

Think for just a moment about the advantage to your content and overall marketing strategy if you can trigger this motivation.
Images can trigger our wanting and seeking. Ever seen a really great close-up shot of your favorite food and searched for how to have it delivered at lunch that.very.day?
Images of just about anything we want can trigger our “wanting and seeking” hormone.
This means you really need to think about the images you’re using in marketing and advertising, because images are incredibly key to the top of the funnel.
While we see food and sex all the time in marketing, it might be that those images aren’t appropriate for your brand.
Good news for you.
Because there’s more.

 

Guess what else fuels our anticipation?

Just guess.
This is super important because not all businesses and campaigns are suitable for triggering food, sex and drug urges.
Curiosity.
The brain experiences dopamine rushes when we’re curious for more information.
Think about the last Google search you did. Ever been sucked down the rabbit hole of Google and found yourself coming out of the other side 45 minutes later?
That’s your insatiable, hormone-driven seeking and wanting trigger.
That’s your brain on the anticipation train.

Our quest for information is basically never-ending.
We’re hard-wired that way, and from an evolutionary standpoint, this is a splendid thing.
Now WHAT information triggers this is the key.
This is where we circle back around to audience identification and personalization.
We’re inundated with information, so we have to be very, very clear on our audience so we understand WHAT kind of information or curiosity triggers our target audience.
Motivational triggers work on all people, but what triggers the motivation is where your marketing research and strategy comes in.

Another thing that triggers our wanting and seeking hormone is unexpected prompts that are auditory or visual.
You know what does this exceptionally well?
Your phone. It beeps, or vibrates or a message pops up and you almost ALWAYS stop what you are doing to look at it don’t you?
If you don’t, it takes an active and conscious effort on your part.
This is why my most hated and dreaded marketing tactic, pop-up messaging is so powerful.
I personally drop right out of a page when I get a pop-up because I feel like it’s insensitive to the reader, but the truth is, it works on the vast majority of people because the surprise triggers the wanting and seeking.
Novelty and unpredictability also trigger our seeking behavior.
This is why “New and Improved” works.

The Counter Intuitive Path

You’ve probably heard over and over again to simplify. The message is too long. The funnel is to long.
Overall, this is good advice.
HOWEVER, once you really understand the “seeking and wanting” hormone, your path can actually be quite long, so long as it keeps triggering curiosity and gives information in small bits and pieces, if it gives anything until it offers the solution.
Ever seen an ugly landing page that was all text that you ended up reading despite yourself?
Really awesome copy writers understand how to use this tactic in writing to move you through the process.
Interestingly enough, the more time you spend on something, the more committed you are.
So long copy, long funnels, they have a purpose and in the right situation, the right circumstance, the right audience, they work.

In A Nutshell:

Here it is in a nutshell, for fast and motivational results: trigger the wanting and seeking hormone.
Make your audience curious.
Lead them down a path that satisfies in bits and pieces.
Experiment with what triggers curiosity in your audience, experiment with the strength of their curiosity with funnel length.
Triggering the “wanting and seeking” hormone is the very premise behind free information in content marketing and the internet in general.

The Pursuit of Pleasure Captivation Motivation is tied closely to how we internalize rewards as well. The next post in this series will be all about rewards, the kinds used in promotions, so stay tuned.

 

About the Captivation Motivations:

The Captivation Motivations are all built around what I call our “other 90%” of our brain. The part of our brain that is the oldest and most developed part of our brain.
I didn’t make up the Captivation Motivations, I’ve been studying them and their effects since 2009.  I’ve been testing them in my strategies and tactics, reading and writing about them.
Simply put, these motivations are not some flash-in-the-pan-do-what’s-trendy-now strategy, these are strategies which trigger reactions from the oldest part of our brain.  Over the last few years, more and more has been understood about these motivations. But one thing is clear: despite the fact that these motivations developed in the earliest days of humanity’s survival of the fittest experiences, these motivations are very much alive and well today. What triggers them in the modern world is just different than what triggered them in our earliest evolutionary days.

 

PS: If you’re really interested in this topic, I suggest you read some of the academic works by Kent Berridge; he’s done some really amazing research on the topic.

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