Tag Archive for: digital pr

Well-crafted content is so much more valuable than promotional content. What should cannabis brands focus on right now? When the 2019 Farm Act passed, the CBD industry widely celebrated it. But not long after, newcomers overran the CBD industry and even established brands found themselves surprised by the competitive environment. Despite the challenges, the biggest brands, the most well-known, continue to thrive. In fact, Charlotte’s Web recently became the first CBD brand to sponsor Major League Baseball.  There are a few reasons for this. The first is from the start, CW invested in branding and PR.  But there’s an even bigger reason – they immediately embraced the realities of DTC sales and their website had digital authority because they had been investing in it for years. That’s why it’s more important than ever for cannabis brands to commit to their online presence with these 3 tips to improve cannabis digital marketing with quality content that pays dividends for years to come.

When federal legalization happens – history will repeat itself. It will excite marketers in the industry that FINALLY Instagram can’t boot them. But social media sites come and go (apparently, IG is already “over”), and owning your own corner of the internet has never been more important. While it remains important to HAVE an Insta account, it isn’t a place where cannabis brands can maximize their digital marketing or their content. Once cannabis brands can sell online more directly or even advertise more freely, in a more DTC fashion, mature digital destinations will thrive.

Building an authoritative website takes time, and it takes strategy. You can not start too soon.  Make 2023 the year you invest in your cannabis digital marketing with these 3 digital marketing tips that supercharge digital PR.

Create Lifestyle, Not Medical Content

Historically, cannabis brands have built content to educate consumers. And that’s been a really important step in cannabis normalization. But between new formats that make cannabis more accessible to Google’s suppression of “fake news,” including non-authoritative sites providing anything akin to medical advice, you’re just wasting your time by creating anything that could be considered health advice, or expertise.

Unless you’re already a credible, published authority on these matters,  you’d be better off taking a page out of a publisher’s took kit and creating like “5 Games That Are Better When You’re High.”

The better you know your customer, the more dialed in you’ll be to creating content for them. Be disciplined. Be consistent. If you create 3 pieces of content a month, you are already miles ahead of 99% of cannabis brands. Not only does this help people find you today, but it will be a rich resource tomorrow. Creating content YOU own is still the most impactful marketing and PR tactic you can do.

Trigger The Seeking Hormone

A while back, I wrote about creating Instagram content that would trigger anticipation while also solving some of the Instagram violation problems by using anticipation triggers in cannabis digital marketing.

Use can use that to your advantage right now while circumventing Instagram challenges, and even advertising challenges while ALSO adding authority to your website. Use unexpected prompts, both audio and visual, to keep consumers on your site longer. And while we’re at it, if you aren’t already, you MUST incentivize people to join your email list. Again, owning your list is an actual asset, while Instagram followers are so fluid, and Instagram itself so unreliable, it’s questionable whether there is any long-term value there at all. And believe me, as one of the earliest adopters of social media for brands, it truly pains me to say that.

But there are lessons to be learned from Instagram. The scrolling feed, for example, is an outstanding example of a “seeking hormone” trigger. In the early days, it was genius. The way it scrolled felt like a slot machine, juuuust enough of the next post would appear on the phone screen. It was nearly impossible to stop scrolling. TikTok’s interface triggers that too. The latest digital website designs use a similar approach. Your cannabis digital marketing can mimic some of the most tried and true digital best practices used by today’s leading consumer brands.

QUALITY Inbound Links Still Matter

 

Your current and past coverage from respected, authoritative sites is your hedge against link inflation.

Google says it’s deprioritizing inbound links, but that’s only compared to how much they’re increasing the value of trusted content. Simply having inbound links isn’t enough. Gone are the days when thousands of low-value affiliate links could stack up to a credible website in Google’s eyes.

Today, Google wants to improve its search algorithm by presenting trusted answers. The recipe to trust is a closely guarded Google, but what we DO know is credible content = trust. And Publishers have Google’s trust. And when Google presents it, consumers trust it more too, so your site gets a super boost. Customers who trust you buy faster and stay longer, so incorporating quality inbound links is a triple home run for your cannabis brand.

Preparing for federal cannabis legalization is THE business strategy for 2023 and digital marketing and PR are the levers to pull your brand along. Since our earliest days, we’ve been the best cannabis PR agency for digitally savvy brands. We know successful cannabis digital marketing and PR advice of today is the backbone of tomorrow’s most successful cannabis brands. Today, it’s more important than ever to coordinate cannabis digital marketing with cannabis digital PR.

What does it mean to be a modern PR agency these days? There are 3 characteristics of a modern PR firm. Today’s modern PR firms are trust-focused, digitally savvy, purpose forward, and customer-obsessed. This means modern PR agencies can think long-term while staying nimble enough to be a strategic and operational resource in today’s fast-moving world. It’s difficult to do both, but that’s why modern PR agencies are so valuable.

Can a legacy PR firm also be a modern PR firm? Absolutely. And, a new PR firm isn’t necessarily more modern than a legacy PR firm. Digital PR firms aren’t necessarily more modern than those who focus on earned media. That’s because our characteristics supersede age and services and for depth and maturity. Depth and maturity are particularly important for fast-growing brands and hyper-growth companies because these companies need the savvy and emotional intelligence of a modern PR firm so they can stay nimble and focused.

 

      1. Trust Focused

        Modern PR firms are trust-focused. Consumers today are incredibly savvy. After all, we’re exposed to roughly 10,000 messages a DAY. To understand why trust is so important to modern PR, we have to go way, way, back into how we evolved. Our brains haven’t quite evolved to deal with this kind of input, so as a result, we manage this input in our subconscious. One of the most basic human survival functions is trust, that’s why we organize into social tribes. We trust our social tribes. See where this is headed?

        Today, our default reaction to almost anything is suspicion – even our most established institutions get the side-eye. 6 out of 10 adults say they distrust something until they see evidence.

        While there are initial trust signals, trust is the long game. Trust signals need to be consistent and thorough. Consumers today quickly recognize brands who say one thing, but do another. They recognize greenwashing, they see through insincerity. But it’s not just the cost of distrust that hypergrowth and fast-growing brands need to consider, it’s also the advantages of trust.

        Which means we trust brands who act and signal in ways that we trust. Our source of trust can come from several signals, but earned media, that is coverage where a brand, or person, is characterized in a trusted outlet and/or trusted person in an independent and organic manner.

         

        Trust becomes a brand cornerstone because trust begets loyalty and loyalty begets advocacy. Trust is also a considerable cornerstone to brand value. You can’t really have considerable brand value without considerable trust. And damaged trust, on a grand scale is incredibly expensive to repair.

        That’s why modern PR firms place an important emphasis on trust – because they know that’s what their clients are really after. It also takes discipline for a modern PR agency to stay trust-focused, for the same reason it takes discipline to be a trusted brand-there are indeed short-term shortcuts that look good today, but can have devastating affects in the future.

        A GREAT modern PR firm will help you define a wide range of strategics and values and aligned KPIs so you can track your trust-building efforts.

      2. Digitally Savvy

        Modern PR firms are digitally savvy. This doesn’t “only” mean they understand social media. It also means they understand how to earn trust in digital formats from forums to social media. It means they know how PR and SEO can work together, and where they separate. Digitally savvy PR firms are monitoring review sites, your search results, and other digital signals for red flags. Digitally savvy PR firms understand how earned media, paid media, social media and owned media work together and how to pull the levers of each type of media for a stated campaign aim.

        Digitally savvy PR firms also have their pulse on other avenues growing in influence. For example, media relations today include trusted magazines, blogs, and increasingly newsletters. Newsletters are an outstanding example of trust AND digital intelligence. Think about it – if you’ve given your email to receive a newsletter in your inbox, that’s a big trust signal. Several years ago, newsy newsletters took on renewed relevance and when Substack courted journalists, it was another endorsement for newsy newsletters. Some of Substack’s email publishers are making well over $100K per year on subscriptions. Newsletter impressions and reach are difficult to track, but that’s offset by the incredible trust value they bring.  While the “ROI” might be difficult to pinpoint, the digitally savvy PR firm knows how to evaluate newsletter appearances

        Using digital tools wisely also helps a modern PR firm deeply understand your customers or target customers. Our deep analysis isn’t only observational, it’s data driven from a multitude of sources, that give us a wide view of what’s happened, and what is likely to happen. We also use a multitude of sources to engage on a deeper level with journalists.

      3. Purpose Forward

        Because consumers are aligning with their tribes, it’s more and more important for brands to align with a larger purpose. Purpose, like trust, is an inside-out job. Purpose HAS to be authentic. The good news is that for most brands, there actually is an authentic purpose; it’s just a matter of aligning that purpose with other campaigns, including sponsorship, social media, word of mouth, and earned media.

        From an earned media perspective, it’s rarely enough to have a purpose. It’s important that brands today activate on purpose and align on purpose. There’s no doubt that purpose can be a landmine, so that’s where public relations comes in. Modern PR firms are emotionally intelligent and able to guide brands on choices that may be consistent with their stated purpose. PR can help guide ad campaigns, sponsorship, and influencer campaigns to improve outcomes and brand reputation.

      4. Customer Obsessive

        How can a PR agency help its clients improve trust, loyalty, and brand if it isn’t client obsessed? Now, your definition of client obsessed might differ from someone else’s. That’s why it’s important to know the client characteristics that you really need. Do you need a PR agency that is on-call 24/7? Do you crave a stable, intelligent PR team that becomes an extension of your team? How does your PR firm stay aligned with your strategies and objectives, even as they change? Our entire model is based on your needs – from our Strategy Driven Pricing  to our Product PR Sprints for DTC or CPG brands everything we do is designed to move the needle for you.

 

Today’s modern PR firms come in all sizes, from the extraordinarily large to the boutique. But to be a truly modern PR firm, it takes a village, so it’s not enough to have a micro-agency or freelancer. No one person can see the entire landscape alone. Smart agencies hire emotionally intelligent team members. At Avaans, we hire emotionally intelligent PR executives. Our experienced team has successful track records and comes from an array of backgrounds. That’s why we call our team the A-Team. If you’re a fast-growing or hyper-growth or ambitious brand, and you’d like a modern PR firm that’s also experienced, please reach out to us.

Building trust with PR is what tomorrow’s leading companies are doing today. Trust is a truly earned currency. There’s no fast tracking it and it’s easier to gain than it is to get back, so trust is a cherished and worthy asset for any company with ambitions. It’s essential for companies to build trust with key constituencies, whether those be consumers, investors, or other community stakeholders. After all, it’s virtually impossible to succeed if your audience can’t trust your company. And yet, it’s getting harder and harder for companies to win over skeptical consumers and communities.

Many factors have contributed to this volatile, and sometimes outright hostile, business environment. We’re all more engaged with the news and the world than ever before, which means we are more aware of what goes on “behind the curtain” at major companies.

Social media platforms are unethically harvesting and profiting from their users’ data. Major corporations are coming under the microscope for how they treat their employees. Income inequality has become a hot-button political issue. The environment is being irreparably damaged by companies exploiting it for a profit with little thought to how it will affect us and future generations.

Faced with innumerable examples of corporate greed and misconduct, it’s no wonder that the public’s trust in the business community has crashed. The 2019 Edelman Trust Barometer found that only 56 percent of people trust the business community to do the right thing. When nearly half of the marketplace harbors fundamental misgivings about businesses’ willingness to behave ethically, companies that want to earn consumers’ trust have their work cut out for them.

The world of business is hardly alone in coming under greater scrutiny from the public. Many people have grown increasingly distrustful of government entities, nonprofits, the news media, and other institutions. In the minds of a skeptical public, these organizations are in business for themselves, not their community or the world at large. That same 2019 report from Edelman found that only 57 percent of the public trusts NGOs to do the right thing, and the figure is even lower for the news media at 47 percent. A 2019 study from the Pew Research Center found that only 14 percent of Americans trust the government to do the right thing “most of the time.”

 

How to Use PR to Earn the Trust of Your Consumers, Investors & Stakeholders

So, what can companies do to earn the trust of an increasingly skeptical public? The study suggests the right way to do it. The lone bright spot for companies is that while much of the public doesn’t trust the business community as a whole, they tend to trust their own employers. The 2019 Edelman report found that 75 percent of people generally trust their employer to do what’s right. This data suggests that when people get a chance to know a company better, they can be convinced to give that company the benefit of the doubt.

Edelman’s research found that 58 percent of employees count on their employers to be reliable sources of information about social and political issues. Furthermore, 67 percent of employees expect their employers to join them in taking a stand on issues they care about. Employees also have high expectations of CEOs and other executives, with 71 percent believing their CEO should respond to social and political challenges. The general public agrees, with 76 percent saying that CEOs should directly address societal issues instead of waiting for governments to respond.

These data points offer a roadmap for brands looking to increase trust with their customers. Consumers are looking for businesses to drop their old ways of doing things and embrace the challenge of change. Brands that rise to meet this challenge can tap into the zeitgeist and build a better, healthier relationship with their customers.

One of the most effective tools to building trust with the public is a well-crafted public relations campaign. Why PR for trust building instead of advertising or marketing? It all comes back to the trust factor. Advertising and marketing are what you say about yourself, while PR is what other people say about you. Many people either ignore the content they see in ads or reject it out of hand because they don’t trust it. They believe that advertisers aren’t truthful or that companies exaggerate the claims in their marketing materials.

By contrast, PR is all about crafting a message for your company. There’s a risk here, as you don’t control the entire story yourself, but the potential benefits are worth the trade-offs. Because so many consumers don’t trust what they see or hear in ads, they look to third parties like news media, blogs, and other sources to verify those claims. A well-placed story in the right publication will do more for your credibility than any ad spend ever could. Furthermore, external links from reputable publications are a key factor in search engine results, meaning good PR can also make it easier for people to find your company.

 

Need Help With Your Trust Building PR Campaign?

Creating effective, striking PR campaigns for purpose-driven brands is what we do at Avaans Media, and we’d love to bring our expertise to your company. We have the media contacts, talent, and creative vision to craft the perfect PR campaign for companies of all sizes and in all manner of industries.

Our past clients have included consumer packaged goods manufacturers, nonprofits, and tech startups. We’ve even led a global campaign focused on boosting tourism for an entire country. In each case, we made sure to highlight the organizations’ values and strengths, and in each case, we achieved resounding success.

When you partner with Avaans Media, you’re getting a PR agency that knows how to showcase what makes purpose-driven brands special. We’ve been helping companies build trust since 2008. If you’re ready to see what we can do for you, visit our contact page to set up a phone call with one of our offices. You can also find our team locally in Denver, Phoenix, San Diego, Honolulu, Los Angeles, and New York.

CONTACT US TODAY