Key Takeaways
- Building Trust Through Third-Party Endorsement: As consumers grow more skeptical of direct brand messaging, public relations serves as a vital tool by leveraging third-party validation. PR can effectively communicate a brand’s story through trusted sources, enhancing credibility and engagement.
- Consumer Expectations for Social Responsibility: Modern consumers, particularly younger demographics, expect brands to take a stand on social and political issues. A strong PR strategy can help brands authentically showcase their values and involvement in relevant causes, which can influence purchasing decisions.
- PR’s Impact on Information Preference: Data indicates that consumers, especially business decision-makers and Millennials, prefer learning about companies through articles rather than advertisements. Effective PR campaigns can generate more goodwill and engagement, making them invaluable for purpose-driven brands looking to establish a positive narrative.
Understanding PR’s Role in Today’s Media Landscape
There are more ways than ever for brands to communicate directly with prospective customers, investors, and stakeholders. Along with traditional marketing platforms like TV, radio, print, and billboard advertising, alternative methods such as social media and YouTube give companies even more ways to tell their story to their audience.
But even with more communication channels, traditional advertising (and even social media) has limits. Being constantly exposed to promotional content has made consumers more skeptical than ever. One study from Ragan found:
- 86% of TV viewers skip or ignore ads
- 44% of direct mail is never opened
- 91% of email users unsubscribed from a company email list they originally opted into
Why Consumers Expect Brands to Take a Stand
Unlike previous generations, today’s employees and consumers expect leadership to weigh in on meaningful topics. According to the Edelman Trust Barometer:
- 67% of employees expect employers to take a stand on issues they care about
- 71% believe CEOs should respond to social and political challenges
- 76% say CEOs should take a leading role in addressing societal problems
Younger audiences remain especially skeptical about authenticity:
- 37% of teens (ages 16–19) doubt brand claims about causes
- 69% believe brands exaggerate their support
PR is uniquely positioned to help companies navigate these expectations with credibility and consistency.
How PR Can Help You Reach (and Persuade) Even More People
If marketing and advertising are the tools brands use to tell their story, PR is the art of getting others to tell that story for you. While it may seem counterintuitive for brands to put their faith in having other people tell their story, there are benefits from good PR that can’t be matched by marketing and advertising. When trust is the goal, few tools are more effective.
Does PR Really Work? The Data is Clear
There’s already plenty of data to back up these claims. The Content Marketing Institute found that 70% of consumers prefer to get information on a company from articles as opposed to ads. This is even more true among businesses; CMI also found that 80% of business decision-makers prefer to learn about a company from articles instead of ads. Lastly, HubSpot found that Millennials are 247% more likely to be influenced by blogs and social media than by traditional advertising.
Brands who take advantage of what PR can do have an advantage over those who ignore these potential benefits. Getting articles about your company into trustworthy publications will generate more engagement and goodwill than even the strongest, most effective ad campaign. For brands that are purpose-driven, this kind of PR is priceless.
Frankly, more brands should be promoting themselves as values-based and purpose-driven. It’s a good business strategy; the MediaCom report we mentioned above found that 54% of the teens surveyed said they had bought from or intentionally avoided specific brands because of their ethics and values. MediaCom also found that 63% of teens said they were more likely to buy from a brand that supported causes or charities that the teens cared about.
But credibility requires consistency, transparency, and real action, three pillars PR helps reinforce.
How PR Shapes Your Narrative and Strengthens Trust
Brands that actively shape their narrative gain a meaningful edge. PR helps you:
- Clarify your mission
- Reinforce your values
- Correct misconceptions
- Build long-term trust
- Position your brand with purpose
This is particularly important when communicating around complex, nuanced, or potentially polarizing topics.
How Avaans PR Can Help
Avaans Media has a strong track record of helping brands tell their story in an interesting, creative way. Take our work for a hemp-based wellness brand. We had our work cut out for us with this campaign, as we had to establish the validity of hemp-based products in the consumer packaged-goods space despite skepticism from many prospective customers. But by harnessing our media contacts and crafting a campaign across a range of business, science, and lifestyle publications, we were able to place more than 200 stories about our client over a period of three years, averaging five stories every month.
Ready to find out what PR can do for you? Contact us here.




