Tag Archive for: consumer tech

How People Discover New Brands?

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You have a new product to launch. How can you ensure consumers find it when they’re shopping? Marketing experts say the average person sees between 4,000 and 10,000 ads in a single day; everyone of them claiming to be perfectly targeted to your ideal customer. People tune out most ads. But for DTC brands, the ad addiction is real. Why? Because it’s easy to establish direct ROI. Even when brands know the ROI isn’t great, they can’t seem to get off the treadmill because they know what to expect.  And with AI emerging, there is likely to be further disruption in the consumer industry. You’ve worked so hard to create a great brand and a great product. So, if not for advertising, how do people discover new brands today?

 

Give Them a Reason to Talk About Your Brand

Because we’re so inundated with signals and ads, buyers rely on friends and family for suggestions more than ever to help them filter through the choices. Every consumer brand understands the value of reviews, but referrals from friends and family are even more essential. 27% of consumers rely on trusted sources like friends for new brand discovery. Also, the older the target customer, the more likely they are to rely on advice from friends, with GenX (30%) and Boomers (35%) relying most heavily on friends and family.

But giving your advocates a gentle nudge and a reason to share your info with friends is even more important. We see this a lot with referral codes. Still, when a customer wants to advocate for you, or want to tell a friend about you, they aren’t likely going to go digging around for a creepy referral link that makes the receiver think their friend is only recommending a brand so they can save $10. It’s icky.

Instead, think about your content and social proof. For example, write tangential content that’s interesting and useful to your customer, not just about your brand. For example, if you’re a food brand, then write content about your favorite cooking tools in your test kitchen.

Also, when you secure consumer press, celebrate it with your customers. This IS a good time to offer a promo code because it’s one more reason to say to a friend, “hey, this is the skincare lotion you asked me about; it’s on sale,” AND it comes right next to the social proof that backs up your customer’s choice to share your product.

 

Search Engine Love

31% of consumers find new products on search engines. Consumers use search engines during two buying phases: the research phase and the buying phase. You want to be present for both, because that’s how people discover new brands

First, assuming your website is well constructed, and your product pages are well designed, your next step is to embrace the reality of the internet: content marketing. With the latest advances in AI-generated content, creating content for your website has never been easier. Just be sure to review your content and ensure the quality is there because content is often a consumer’s first exposure to your brand. There are countless ways you can use content marketing. Look at the way Sarah Blakely was always the #1 brand advocate for Spanx.

Second, if you sell DTC, use Google’s product review advice to help you build content that matters to customers. Our annual guide has many tips and hints about building consumer content that will help you stand out in search engine results.

But it’s not just owned content that customers love. When potential customers search for products, they’re in the buying phase, and that’s when they’re looking for reviews that jump out at them from search results: reviews by trusted media outlets. This is really important because publishers have massive amounts of content and SEO, so their product reviews are highly visible. And it doesn’t seem to matter if the press outlet uses affiliate links, so long as it’s disclosed. We’ve had clients sell out warehouses full of product due to affiliate links. Notably, affiliate links from friends might seem creepy, but product review affiliate links from media outlets are perfectly acceptable. Why might that be? When you learn about how people view lures and rewards, that’s another reason you must allow your marketing and PR to work together when considering your DTC consumer.

Influencers Gonna Influence

We can’t really talk about DTC PR without talking about social media influencers. It’s not just younger generations turning to TikTok for product discovery. And social networks catch buyer in all three phases – the awareness phase, the buying phase, when they’re researching a product, and the curiosity phase. Ensure your influencer campaigns work for both those phases, and be conscious of how impulsive your customers are when strategizing campaigns with content creators, because buyers are increasingly impulsive on platforms like TikTok.; 65% of GenZ and Millenials make impulse buying decisions at least once per month, compared to 38% of GenX and Boomers.

 

Using these modern PR tips to capitalize on how people discover new brands and tactics will make your investment pay for itself much faster.

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3 Great Ways to Leverage a CPG Product Launch Media Coverage

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CPG product launch media coverage is vital to successful CPG product launches. A product launch is an important event for any company – and even more so for consumer packaged goods (CPG) companies. Successful product launches can result in increased market share, brand awareness, and sales. And while there are many different ways to execute a product launch, using public relations (PR) is often a smart strategy. Here are three great ways to use PR for a CPG product launch.

One key strategy regardless of how you product launch: for consumer products, it’s exceptionally important that your consumer product launch media coverage and marketing stand out in the competitive environment for consumer attention. 

 

  1. Secure Early CPG Product Launch Media Coverage & Stay Consistent

For any new CPG, consumer trust is a prerequisite for great sales. Consumer PR leads in trust, so it’s important that consumer packaged goods companies secure early coverage to build consumer trust, awareness, and excitement for their cpg product launch PR. 

Traditional tactics would include samples and a press release. A more modern PR approach is a well-developed, and SEO-optimized media sample kit and specific information a journalist needs to write a winning review of the new product. If you’re pitching digital outlets or podcasts that aren’t generated months in advance, another approach is pitching consumer reporters on-trend stories that will include your product as an example. Securing coverage in the early stages of a product launch will help to set the tone for the campaign and generate excitement among consumers and retailers.

Plan on aggressive PR focusing on earned media throughout the first year. If you’re satisfied with market share after the first year, you may consider moving to more brand awareness PR vs. earned media CPG PR. 

 

  1. Execute A Distinctive Social Media Strategy

Social media is a key channel for consumer packaged goods companies to reach their target audience. Think about how your target demographic uses social media, especially their interests. From there, think of content your target audience would particularly appreciate and where the content will work best. For example, you may have a video for Facebook and YouTube because the content is best suited to the ways your customers use those platforms. On the other hand, you may do something different from Instagram and TikTok. It’s truly time for CPG companies to think beyond the traditional influencer campaign. Be creative. For example, Bounty towels recently hired influencers to put Bounty in the background of their videos – this is a twist on product placements. P.S. be sure you stay out of hot water with the FCC and be sure to disclose the relationship. Always consider how your content can create newsworthy buzz to get extra mileage and earned media. Contests and giveaways can also be incorporated to generate consumer interest around the product launch.

 

  1. CPG Product Launch Media Coverage Boost: Leverage Paid Media

Consumer packaged goods companies should consider leveraging paid media to support their product launch. Again, think creatively and be sure your campaigns align. For an extra dash of newsworthiness, consider incorporating your purpose, or another extension of your brand. Consider paid media outside of traditional print, TV, and radio, and dig deep into target markets with paid placements in locations that specifically resonate.  Paid media helps you quickly and generate awareness for your product launch, and when paired with high-trust PR tactics, paid media can be the conversion point that drives additional sales. 

 

While there are many other strategies and tactics that consumer packaged goods companies can use to support a product launch, these three strategies are a good place to start. By executing a solid consumer packaged goods PR strategy and supporting it with paid media, consumer packaged goods companies will be well-equipped to win the consumer product launch battle.

Since our inception, we’ve been helping consumer packaged goods companies win the launch of their new products. In that time, we have learned many critical elements to a successful consumer packaged goods PR campaign. While there are many strategies and tactics, here are three simple things you can do for your next CPG product launch. 

Read more about our previous work here.

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