Tag Archive for: reputation management

What Does AI Mean for Owned Content?

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We’re living in a post-ChatGPT world. One place where we’re seeing a lot of discussion is around content. So what does AI mean for content marketing and content creators? The discussions I’m having with colleagues and clients are two-fold. First, what will AI mean for owned content like blogs? And second, how do search engines using AI affect SEO? In short, AI won’t drive out innovative ideas, or interesting content, and it’s certainly not currently an SEO threat to quality content.

3.5.2024 Update

Once again, Google’s Core update isn’t explicitly banning AI content, in fact, Google seems to be going out of their way to NOT ban AI content. But it is clarifying the signals that they consider spammy in the latest update. Specifically: “Scaled Content Abuse.” Google saying that websites posting hundreds of articles a day aren’t contributing anything to the conversation. Google doesn’t care HOW you create valuable content, it cares that there IS valuable content. It isn’t “just” AI content their flagging, either. Here’s their update:

  • Using generative AI tools or other similar tools to generate many pages without adding value for users
  • Scraping feeds, search results, or other content to generate many pages (including through automated transformations like synonymizing, translating, or other obfuscation techniques), where little value is provided to users
  • Stitching or combining content from different web pages without adding value
  • Creating multiple sites with the intent of hiding the scaled nature of the content
  • Creating many pages where the content makes little or no sense to a reader but contains search keywords

Stay Focused on Quality Content

From an SEO and digital PR perspective, it’s not as straightforward as “Google is penalizing AI content” because there’s no signal that they are explicitly targeting AI content. But a lot of ChatGPT content is iterative or not very insightful and, sometimes, flat-out false.

I’ve been testing searches out on Bing, Google, and other AI search engines, and my observations are consistent with Google’s long-touted philosophy for content that drives dividends. Google has long said that it will prioritize content that is “helpful, reliable, and people-first.”

Google knows the internet needs no more “stuff,” and it wants people searching to find genuinely helpful content. If you’re a reader and you’ve tested out ChatGPT content, you’ve probably noticed it’s not all that insightful. That’s because, for all the talk of a sentient AI, it is not actually sentient. My Dad, who worked at IBM, used to say “junk in, junk out” about computers, which is so true about AI. And since there is a lot of junk content, there will always be a lot of junk AI content. The world’s greatest thinkers aren’t teaching AI, because there aren’t enough of them to teach AI at the scale currently necessary. Most AI-generated content would not (now) be categorized as quality. Could that change? Sure.

“I use it, but I edit it,” 

Well, that will undoubtedly help. Be sure to fact-check. Until about a year ago, I was testing long-form writing with a well-known AI content engine. I once had a blog post with a completely made-up source, including an author, a book, and a quote. It was fascinating but fake. Plus, my human content team generates better content that performs way better in search, so using AI didn’t pay off in my case, even for SEO content.

I know lots of people using ChatGPT for their blog posts. I can only imagine the rate at which this stuff is going up on the internet. But great content, like the world’s greatest thinkers, is rare, and there’s only room in every search for a #1 position – and it’s extremely unlikely that AI-generated content will surpass everything else out there anytime soon. In short, you CAN use ChatGPT to write a blog post, but I won’t recommend it.

3.7.2024 Update: 

Google’s Core Update on March 5, 2024 makes it abundantly clear that Google wants person-first “helpful” content. And it’s evaluating content for quality:

  • Does the content present information in a way that makes you want to trust it, such as clear sourcing, evidence of the expertise involved, background about the author or the site that publishes it, such as through links to an author page or a site’s About page?
  • If someone researched the site producing the content, would they come away with an impression that it is well-trusted or widely-recognized as an authority on its topic?
  • Is this content written or reviewed by an expert or enthusiast who demonstrably knows the topic well?
  • Does the content have any easily-verified factual errors?

AI-Generated Content for Thought Leadership

The more technical or expert content, the less likely these generative engines can create value.

Plus, the entire point of creating thought leadership content is to provide your insights – and that’s something ChatGPT can’t do. Only you can provide your ideas and perspectives. As a leader, you’ve spent so much time becoming an expert; why would you threaten that reputation to save 30 minutes?

Repeatedly, automation has let me down. That’s why the content on this site with my name is written by me. The only person who writes my content is me. Now, do I think executive ghostwriters are valuable? You bet I do, but ghostwriters take the time to learn an executive’s voice, and adhere to the point of view, so that’s very different from using AI to create a “thought leadership” piece. But regarding my reputation, there is a clear delineation on this blog of my content and content written by my (human) content team, and that’s because, as an entrepreneur, my reputation is valuable, and I bet yours is too.

Is creating quality content difficult? Yes. Does quality content pay off? Yes. I believe actual thought leadership content, like this article, will increase in value, while ChatGPT content will decrease in value. So since creating content is an investment, why not invest in improving returns?

Where Generative AI is Useful for Content

Is AI-generated content useless? No. But it’s essential to consider the context.

ChatGPT and content platforms like Jasper can be most helpful in triggering ideas. ChatGPT is a pretty good communicator and excellent for creating outlines. I recently used ChatGPT to create a book outline, which triggered some ideas. Ultimately, I’ll probably view those suggestions much like my first drafts – part of the process but distanced from the result.

I also think ChatGPT can be useful in creating questions that create many results. Testing your questions on ChatGPT will give you a sense of the content that’s out there on the web and the depth of that content and help you decide if you want to add to that body of thought or not.

In conclusion

Like a calculator, or Excel, using AI will make creating content smoother and faster, but it won’t be a substitute for creativity or critical thinking for content. If you’re writing to improve your reputation, increase awareness, or improve SEO, there isn’t much reason to use ChatGPT to create content right now.

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What Is a PR Stunt?

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Have you ever stopped to think about what makes certain brands suddenly buzzworthy? More often than not, it’s a clever PR stunt. In this comprehensive guide, we will look at everything about these stunts – what they are, the rich history of what we see today, and the strategic genius behind them, aka PR agencies. From orchestrating a jaw-dropping publicity stunt to mastering the art of positive PR, let’s unravel how brands capture the imagination and dominate the conversations.

What Is a PR Stunt?

At its core, a PR stunt is a masterfully crafted event or action designed to capture public and media attention. It’s not just any marketing move; it’s a blend of creativity and strategy to generate buzz, spark word of mouth, and spotlight a brand. The goal is to create something so unique and engaging that it becomes a conversation starter and a memorable moment.

History of PR Stunts

We can trace the roots of public relations stunts to the early 1900s, marking the dawn of an era where many reputed brands started to recognize the power of media influence. Over the decades, these stunts have transformed from simple attention-grabbing acts to sophisticated, multi-layered advertisement campaigns. This evolution reflects an increasing understanding of public psychology and the media landscape, paving the way for more impactful and nuanced public relations stunts.

Objectives of PR Stunts

Enhancing Brand Visibility: A PR stunt aims to elevate a brand dramatically in the eye of the public. Its purpose is to embed the brand name deeply into people’s consciousness. This heightened visibility is essential in keeping the brand relevant and consistently talked about, thereby imprinting a durable mark in a competitive marketplace and ensuring long-term brand recall and recognition. PR stunts are often ephemeral, they create a huge surge of recognition, quickly. On the other hand, media relations and content marketing are the steady and pervasive choice.

Generating Word of Mouth: The core of a successful PR stunt is igniting conversation. It’s designed to create a buzz that leads to organic word-of-mouth promotion, which surpasses traditional advertising in effectiveness, reaching wider and more diverse audiences. It resonates more personally and authentically with consumers, significantly enhancing brand reputation and trustworthiness.

Shaping Brand Image: PR stunts are like golden opportunities to shape or reinforce the public’s perception of a brand. They strategically showcase a brand’s innovative, humorous, or socially responsible aspects. This strategy in shaping brand image is critical. It helps define a brand’s market position and appeal, influencing how consumers and competitors view and interact with the brand.

Driving Sales: PR stunts do more than attract attention; they can substantially increase a brand’s revenue. The visibility and excitement generated often result in a sales surge and heightened customer interest. At the end of the day, this direct impact on sales is a testament to the effectiveness of a successful PR stunt, proving it to be an indispensable tool in a brand’s marketing strategy.

Building Customer Loyalty: A well-executed PR stunt deepens the bond between a brand and its potential audience. It crafts experiences that resonate with individuals and helps connect, fostering customer loyalty and attachment. Strengthening these bonds is crucial for sustaining an engaged and loyal customer base, which is fundamental for a brand’s long-term success and stability in the market.

Creating Media Interest: The primary objective of a PR stunt is to garner media attention. A compelling media stunt can make front headlines, significantly broadening a brand’s reach beyond its existing audience. This media attention magnifies the stunt’s impact and bolsters the brand’s credibility and visibility in the specific industry, enhancing its stature in the public eye.

Differentiating from Competitors: In today’s crowded market, standing out is extremely vital for any brand. A unique public relations stunt differentiates a brand, underscoring its creativity and distinctiveness. This differentiation is crucial for a brand to distinguish itself, highlighting its exceptional characteristics and establishing it as an industry innovator and leader rather than a follower.

Planning a PR Stunt: A Step-by-Step Guide

Objective Setting: Begin by setting clear, specific goals for your PR stunt. Ask yourself, what do you want to achieve? Is it about boosting brand visibility, altering public perception, or driving sales? Having precise objectives is like having a roadmap; it guides every decision in the planning process and ensures that every action is purposeful and aligned with your end goals.

Idea Generation: Brainstorming is where creativity meets strategy. Gather your team and throw around ideas that align with your brand’s values and resonate with your target audience. The best PR stunts strike a chord with the audience. They’re not just creative; they’re meaningful and relevant. Remember, it’s about connecting in a way that’s authentic to your brand.

Feasibility Analysis: Now, let’s get practical. Take those brilliant ideas and weigh them against reality. Consider your budget, resources, and the impact of each idea. It’s about finding the sweet spot between creativity and feasibility. You want a stunt that’s bold and impactful but also within your means. This one step ensures your stunt is not just a great idea but also a doable one.

Budgeting: We all know that money matters. Allocate your funds wisely for the PR stunt. You don’t need to spend a fortune, but enough to pull it off effectively. Budgeting is about allocating resources in a way that maximizes impact without breaking the bank. It’s a delicate balance, but getting it right means your stunt can happen smoothly without financial strain.

Timing and Scheduling: Timing can make or break your PR stunt. Therefore, choose a moment when your stunt can shine the brightest. Align it with relevant events, seasons, or trends for maximum impact. Good timing means your stunt will be seen, relevant, and highly topical. It’s about finding that perfect moment when your target audience is most receptive.

Execution Planning: Here’s where you dive into the details. Plan every aspect of the PR stunt carefully, from logistics to messaging. Think about the location, the tools you’ll need, the people involved, and how you’ll communicate your message. A well-planned execution means every team member knows exactly what to do and when, ensuring a smooth, successful stunt.

Risk Assessment: What could go wrong? Identify potential risks and prepare for them. Risk assessment includes public reaction, logistical challenges, and other unforeseen issues. Having contingency plans means you’re ready, ensuring you can still pull off even if things don’t go as planned.

Promotion Strategy: Don’t just think about the public relations stunt; consider how you’ll successfully promote it. This process includes both pre-event hype and post-event buzz. Leverage social media, press releases, and influencer partnerships to amplify your message. A good promotion strategy ensures your stunt reaches as many people as possible before and after the event.

Implementation: This is it—the big day. Execute the stunt as planned. Ensure every team member is on point and understands their role. A successful implementation is like a well-oiled machine, where every part works harmoniously to build a stunning, impactful stunt without a hitch.

Evaluation: Post-stunt, take time to reflect. Did you meet your goals? What worked and what didn’t? This analysis is crucial for improving. Understanding the successes and shortcomings of your stunt provides invaluable insights for future campaigns, helping you grow and evolve in your PR journey.

The Risks and Challenges

Negative Public Reaction: One major risk is a stunt causing a PR disaster. Predicting how diverse audiences might react to your take on PR stunts is key. Understanding public sentiment is vital to prevent a stunt from backfiring and turning into a negative talking point instead of a positive one.

Legal and Ethical Issues: Ensuring your PR stunt adheres to legal and ethical norms is crucial. This important point must be addressed to avoid legal troubles or ethical disputes, tarnishing your brand’s image. Always operate within legal boundaries and uphold ethical standards to avoid these pitfalls.

Unforeseen Circumstances: Be prepared for the unexpected. Weather changes, technical issues, or other unforeseen events can disrupt your plans. A flexible and adaptable approach, with contingency plans in place, is essential to handle such unforeseen circumstances effectively.

Misinterpretation by Media: How the media interprets your stunt is crucial. Misinterpretation or negative media portrayal can lead to unwanted consequences. It’s important to communicate clearly and provide the media with the right context to avoid any misrepresentation of your stunt.

Budget Overruns: Poor management can lead to overspending, a serious concern, especially for smaller brands or startups. Budget planning and monitoring are essential to ensure expenses stay within the allocated budget, preventing financial strain on your organization.

Failure to Meet Objectives: Not meeting your set objectives can be disheartening. It’s important to set achievable goals and have a strong, solid evaluation strategy in place. This simple act helps assess the stunt’s effectiveness and understand areas for improvement in future campaigns.

Damage to Brand Reputation: A stunt gone wrong can negatively impact your brand’s reputation. Meticulous planning, testing, and preparing for various outcomes are crucial to avoid this. A well-executed stunt enhances your brand, while a poorly executed-one can do significant damage.

How a PR Agency Can Help Avoid These Issues

Navigating the complexities of a PR stunt can be challenging. Here’s how an award-winning PR agency can help:

  • Offers efficient budget management to avoid overspending on unnecessary stuff.
  • Provides expert insights into public sentiment to mitigate the risk of negative reactions.
  • Ensures compliance with legal standards, safeguarding against potential legal issues.
  • Brings experience in handling unforeseen circumstances, ensuring a quick response.
  • Assists in crafting clear messages to prevent misinterpretation by the media.
  • Helps in setting realistic goals and offers tools for thorough evaluation of outcomes.
  • Aids in meticulous planning and execution to protect and enhance brand reputation.

Why a PR Stunt Should Always be Positive

Focusing on positivity in PR stunts is essential for building a favorable brand image and fostering goodwill. Positive experiences resonate well with the audience and significantly contribute to a lasting, favorable impression of the brand. It’s about creating moments that uplift, inspire, and bring the public joy, cementing a strong, positive association with the brand.

Positive PR Examples

  • NowTV’s Giant Jeff Goldblum Statue: To celebrate the 25th anniversary of “Jurassic Park,” NowTV erected a giant, sexily posing Jeff Goldblum statue in front of London’s Tower Bridge. This creative and humorous public relations stunt drew many visitors and social media buzz.
  • Carlsberg’s ‘Best Poster in the World’: Carlsberg installed a billboard in London’s Brick Lane that dispensed free beer, cleverly playing on the slogan (“Probably the best lager in the world”). This simple yet effective stunt generated immense interest and discussion on social media.
  • Deliveroo’s Friends Meat Trifle: To mark the 14th anniversary of the final “F.R.I.E.N.D.S” episode, Deliveroo created a real-life version of Rachel Green’s meat trifle, available for a limited time. This PR stunt intrigued fans, generating publicity and discussions about its taste.

The Future of PR Stunts

PR Stunts’ future will likely be more digital, interactive, and personalized. With advancements in technology and changing consumer behaviors, we can expect to see stunts that are not just about grabbing attention but also about creating experiences. The focus will likely shift towards stunts that provide real value, whether it’s through entertainment, information, or emotional connection.

Step into the Spotlight with Avaans Media: Where Every PR Stunt Makes Headlines

To conclude, PR stunts are more than just publicity tools; they blend art and strategy that, when done right, can catapult a brand into the limelight. Thinking of making your brand the next big talk of the town? Partner with Avaans Media, where your PR stunt dreams turn into reality. With a top-notch team and a flair for the extraordinary, we are your go-to resource for PR stunts. So, why wait? Let’s make some noise and create headlines together. Reach out to our expert team today.

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How Important is Company Reputation?

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Can you operate in a place where you don’t have a corporate reputation but still sell products? Absolutely. We see companies like that selling products on Amazon all the time. They’re usually the cheapest and accompanied by less-than-credible reviews. Companies like this might sell luxury fakes at the farmer’s market. If you look at these companies, you will find dubious backgrounds or thin reputations. And yet, many of those companies are not trying to change that. This article is not for those companies. This article is for ambitious brands who want to be the premier brand in their category. If you are an ambitious company – how important is company reputation? Investors care about a corporate reputation. They care a lot – and investors dig deeper and look for signals of success when there is economic uncertainty or capital is constrained. So what do investors look for when they consider a company’s reputation?

 

What Are The Benefits of a Positive Corporate Reputation

 

Brand Loyalty

My Dad worked for IBM for many years – and during that time, there was a saying, “No one ever got fired for hiring IBM.” IBM really set the standard for B2B Tech PR. That is a reputation goal. Having that kind of brand trust is invaluable. According to investors, brand loyalty is the number one benefit of a positive reputation.
Consumers see product or service reviews as the #1 type of content most effectively enhancing a company’s corporate reputation. Consumers know there’s no way to run from a bad product, and they also know that people love to crow about a good product – it makes people feel “in the know.” And customers eat up content that confirms their ideas about a particular product and brand, so there is good reason for media outlets and journalists to create this type of content.

Another reason customers love to see your product in the news is that it reconfirms their choices. It appeals to their ego and triggers their confirmation bias. This is especially when the person or brand confirming their choice is one they admire or respect. This is why influencer relations and media relations are two of the most powerful arsenals in your reputation management toolbox.

Investors also noted that a positive corporate reputation positively impacts crisis management as well. Brand trust is also a powerful tool during a crisis. When you have a PR crisis, the loyalty of your customers and their trust in your response will ultimately decide its impact. If customers aren’t buying it, that’s an indication of trust, and it means you’ll have to earn back their loyalty. Securing and maintaining trust is increasingly difficult in our media-savvy and highly volatile world. And it’s true – it is far easier to lose trust than to gain it. But that’s the reason why reputation management and PR are so important to growing companies. What type of content do you believe is most effective in enhancing a company’s corporate reputation?USC Annenberg Global Communication Report

Employee Moral and Retention.

Coming in at #3 was employee morale and retention. Top tier employees want to feel good about where they work, and they don’t want their own personal reputations sullied by bad actors. Great media coverage, from CEO thought leadership to statements about important issues, sends signals to employees that their employers are engaged with the world around them.

It’s not just that  – positive media coverage also excites ambitious employees for another reason: they think they may have a chance to improve their reputations through media opportunities. That could be anything from appearing in a brand video to being interviewed about a new product.

The more employees feel proud of where they work, the more likely they are to be committed to the company and its mission.

USC Annenberg Global Communications Report 2023 - What type of content do you believe is most effective in enhancing your current company’s corporate reputation for employees?
USC Annenberg Global Communication Report

Product Sales

Why would investors consider product sales last? Because sales are something that can be changed reasonably easily with the right investment. Employee morale and stock performance are harder to change; those two are not nimble. Plus, a good corporate reputation might not have a direct line to the purchasing cycle, but trusted companies do better in sales, can charge more, and have longer lifespans than untrusted companies and brands. So if your goal is increased revenue, trust needs to be one of your most critical strategies.

 

Purpose Driven and ESG – Where Do We Stand Today?

During the pandemic, there were some fascinating corporate shifts in purpose, value-driven messaging and sustainability, and it lead to all-time highs of customer trust in companies. People were looking to companies for the moral guidance that was missing from established sources, the CDC, the FDA. Everyone seemed to be ham-fisted, and the only ones communicating clearly were companies. Besides the fact that this underscores the importance of solid communication, it was also a new era in purpose-driven PR. But today, we’re seeing a bit of public backlash and businesses are wondering whether they should continue to social impact, ESG, and purpose driven initiatives.

Well, it turns out,  everyone from investors to customers are watching companies and want to support companies with a good compass. In the same report – customers and investors downgraded the idea that companies need to take a stand on important social issues. What this tells us, is people want companies to walk-the-walk and do it without crowing about it all the time – but they DO want to find it and it will impact their buying process, especially when there is a competitor.

USC Annenberg Global Communications Report 2023 - Purpose Driven and ESG in the eyes of consumers and investors.

Reputation building is THE most important outcome for PR, because with a positive reputation, all things are possible. The doors of opportunity open faster, and stay open longer. Contact us today for a reputation assessment that provides you with insights that give you the competitive edge you need to reimagine the future of your company.

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6 Tips for Executive Networking

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As a C-suite executive, you know the importance of connections. And there comes a time when you may need to connect or reconnect on behalf of your company, be it in the pre-IPO phase or as a solid industry leader. I’m not talking about traditional networking functions where many people shove their cards in your face before scurrying off to find the next victim. No, I’m talking about intimate dinners or events with an exclusive guest list and nowhere to hide; it might be an executive-only thought leadership round table, a fundraiser, or a dinner with journalists. For those times when you find yourself with peers or allies, but you aren’t already connected, it can be a bit nerve-wracking because it may have been a while since you were in a room you didn’t command. Lean into these five tips for executive networking for the C-suite.

 

 Be The Conversation Starter

Whether you’re a master at networking or trying to squash your introversion, this is a fun and easy way to put yourself and others at ease: wearing something notable and reflecting your personality. You’ll stand out, and it puts people at ease and makes it easier to approach you.  For men, this could be a tie or colorful socks. It could be a pin on your lapel or a handkerchief that takes your attire to the next level. For women, this could be a colorful scarf, a pin, or even a bright-colored outfit (it helps to stand out in photos when standing next to a bunch of men in dark suits). Having an immediately obvious conversation starter makes it easier for people to approach you, which might be a welcome break from your own room rotation.

Note to the wise: Comment on the item rather than their looks when you see someone using this tactic. “That’s a fantastic scarf-my wife would appreciate that; where did you get it?” is a great way to start the conversation, charming and disarming.

 

Plan Your Conversation

In advance of the event, read a book or several articles immediately of interest to others at the event; bonus points if it’s mutually relevant. But remember your strategy, what you are doing there – what will your target connections value, and what would make for a memorable conversation. This isn’t the time for conversations around politics or religion.

A quick Google search on the people or organizations you want to meet is also helpful. “I saw you in that Forbes article” is a great starter to any executive networking conversation.

 

Introduce Yourself to Organizers

When hosting professional networking events, I always appreciated people who told me it was their first time or asked me if I was the organizer. It gave me a moment to stop and have a conversation with someone, and I was always able to make a mutually beneficial introduction; after all, I knew almost everyone. Make this work for you as well – many people will forget to connect with the organizer because that’s not who they came to connect with, but you can rest assured, they’re the most connected to the people IN the room. Another small and easy way to stand out and lubricate introductions is to email the organizer in advance asking a question that puts the organizer in the “connected expert position;” something like “What’s the recommended attire?” is easy to ask and answer for the organizer, and yet allows you to stand out in advance.

Introduce Yourself As a Person, Not a Company

While this sounds like “networking 101” because C-suite execs are used to being introduced or used to commanding the room, many miss this essential step. When introducing yourself, start by introducing yourself with your first and last name, and do it every time someone joins the conversation so others hear your name repeatedly. When you introduce yourself, say your first and last name, wait a beat, then say your company name. Many of us rush through our introductions, and we don’t give others a chance to hear or understand, which puts them in an awkward position.  And when introducing others, remember to introduce them before anyone else, including the CEO. Clients should always feel embraced and cherished, which is an easy way to do so.

An easy way to connect with someone is by offering to send them something in the mail. Most people can’t resist getting something in the mail. It could be a sample of your latest, buzzworthy product, a book you recently read, or that excellent protein powder that you swear boosts your energy all day. Whatever it is, make it personal and relevant.

While we’re at it – keep your business cards in your pocket until you’ve established a mutual connection and reason to get in touch in the future; better yet, request a business card. Maybe you don’t have a business card; connect on LinkedIn or send an email before you leave the conversation. Steer clear of asking for someone’s phone number at an executive networking event; it’s inappropriate for a first business meeting and puts people on edge when asked in that venue.

Work the Room without Working the Room

Depending on the location, there are a couple of strategic places you can stand where you will inevitably meet people you might not have otherwise; this is executive networking that looks calm, cool and collected. The first is the bar. Almost everyone hits the bar right away, so being there earlier in the event gives you a chance to connect initially with a few people or at the very least, get a sense of who is at the dinner and who might wish to approach. It gives you that 3-second opportunity to review the situation before approaching.

Another location is kitty-corner from the door. If you stand there all evening, you will have the chance to see almost everyone who walks in – and if you’re there with a welcoming smile and willingness to strike up a conversation, people will be relieved to have someone to talk to in the immediately awkward moments of walking into a room.

Follow Up with Flair

Following up with a short, handwritten note after meeting someone is a masterclass in executive visability. The handwritten note is a lost art, so it’s incredibly memorable. But at the very least, send an email or a note on LinkedIn. You might also consider finding a recent article relevant to your conversation and passing that along as well. And don’t forget to send that item (the book, the product, etc.) too. People are always pleasantly surprised when people do as they said they would.

 

Executive-level visibility is high-stakes. Making the most of any in-person opportunity is good business. So when you’re networking in exclusive situations, make the most of your time, while also valuing the time of others and you’ll find executive networking more enjoyable and effective.

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6 Questions to Ask and What To Look For Before Hiring A PR Firm

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What Should You Really Be Look For In A PR Firm?

Whenever I talk to someone hiring a PR firm, I really have empathy. We know, hiring a PR firm can be daunting. With increasing frequency, we’re hearing stories from clients who have experienced “bad PR.” We hate to hear that, because we know it’s important for our entire professional to provide exceptional services. More importantly, we know it’s important to you when making a PR investment. What should you ask before hiring a modern PR firm?

We truly believe many of these stories are because of client and agency being a mismatch rather than a “bad PR firm.” Taking a deeper look at PR before hiring a PR firm can save you money, and time. We can attribute much of this to the vast distinctions between how PR agencies operate and handle their clients. The intention of this piece is to provide you with questions we would be asking OUR PR firm before we hired them, and why those questions are important. Also, consider these “6 great questions you can ask us before hiring Avvans PR”

6 Questions to Ask Before Hiring Your Next PR Firm

Do You Understand Our Product?

Ask yourself how important a baseline understanding of your product or industry is to your communications. We’ve heard story after story of people unhappy with their PR firm because their PR firm doesn’t understand an emerging industry’s regulations or technology. Understanding the industry isn’t just important from a regulatory and technical perspective, it’s also the ability to monitor relevant news, understand what’s relevant (and what isn’t) and move quickly. Now, that’s not to say that a beauty PR can’t handle B2B PR for the industry, but expect to educate your firm.

What tradeshows and conferences has your team attended?
Does your PR firm understand what makes your product distinct within your industry?
What publications are writing about your vertical?

Before Hiring a PR Firm, Establish Clearly Defined Ways of Measuring Success for PR

Most companies today want consistent placement, strategic oversight, and outstanding communication. But what else? In a mature, less regulated industry, a PR firm typically works with multiple other firms from branding to experiential to an ad agency.

PR is THE leading brand trust and awareness tool.

In addition to earned media, companies should be looking at additional metrics for PR, such as SEO value. Website traffic, brand mentions, brand name reach, and even share of voice are all KPIs that are relevant, depending on the overall strategy. Your PR firm should be ready and able to provide those kinds of metrics to you every month. Changes in public perception or decreased sales cycle are also metrics with which PR can support. If you’re measuring your PR firm against KPIs like this, work with your PR firm to set a baseline and a reasonable timeframe.

To really maximize your PR, look to incorporate your content, whether it’s through your PR agency’s content services, or your own, be sure to align the key messages and the topics.

Is the Fee Structure Fair & Does It Make Sense?

Most PR firms work on a retainer, so make sure you have an understanding of what’s included in your retainer?

Does the firm charge for wire releases?
Is branded content included, and if so, does that extend to graphic design?
Is there a markup on expenses incurred by the PR agency and if so, what is it?
Are off-site activations included?
How are hours tracked?

There’s no single way to manage a retainer, so asking questions like this upfront will give you a deeper understanding. Be fearless about asking these questions, after all, you’re the client. You should expect a rationale that isn’t arbitrary. While you may view this as a negotiation opportunity, be wary of cutting the budget to the point where your brand isn’t on the radar daily. You want your PR firm engaged with your brand on a daily basis – make sure you’re getting that because the alternative often provides unsatisfactory results. A great PR firm will be transparent about their billing methods.  Financial terms form the foundation of your relationship with your PR firm. Get that right and find a balance that works for you and your PR firm.

Look for Good Personal Chemistry in Your PR Firm

While this one is tough to put on a spreadsheet, asking some tough questions will often reveal the quality of the chemistry. As an engaged client, you should be working with your cannabis PR experts regularly and you REALLY want that process to be enjoyable. Make sure your company culture meshes well with your cannabis PR firm’s value system.  Teams who like one another, work better together. If you’re not gelling with someone in the first call, chances are, that’s not going to change.

Compatability breeds productivity and results.

Before Hiring Your Next PR Firm, Consider: Location, Location, Location

Before you start narrowing down your PR firms, decide how important location is to you. We think having account presence in major journalism markets, like Los Angeles and New York is a priority, but if you’re the person who needs to meet face-to-face once a week, acknowledge that and find a firm close to your base of operations and hire a PR firm that’s near by.

Flexibility AND Systems

Pay close attention to the systems your PR firm uses and also take notice of their flexibility.

For starters, there should also be a clearly defined exit clause in the contract.

Who owns content?
How will the PR firm handle future press inquires when/if the engagement ends?
What is the cancelation agreement?

Your PR should have systems and processes in place, but those systems and processes should also be nimble enough to manage the PR world. For example, getting a press release right is exceptionally important, but it shouldn’t take your PR firm a week to write it. You should be able to review the first draft within hours on an emergency or breaking news circumstance. On the other hand, there should be a consistent drum beat and strategy behind media relations.  Which bring us to:

A Strategic Approach That Makes Sense

Before hiring, your  PR firm should be able to articulate an approach and strategy that makes sense to you. While credible PR firms won’t reveal details about clients, they should be able to articulate some case studies of  PR strategies and why they worked. For example, provide an experience that required a decision to respond to industry news. When, where, and how you respond to breaking industry news is determined by your brand strategy, BUT your PR should be able to articulate a strategy and when/why it worked. Your PR firm should have some strategic storylines and outlines in mind for your brand, which proves they’ve done a little research. Even if they aren’t perfectly on-brand, at least you’re starting with a strategy that is better than starting from zero. Avaans takes a slightly different approach by providing strategic research and competitive analysis before you even work with us.

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Qualities of a Thought Leader

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What comes to mind when you think about the thought leaders you admire the most? Is it book tours, massive stages, TED Talks, keynote appearances, or even YouTube accounts and Instagram profiles? There is no shortage of distinct insights and perspectives in the modern digital world; yet, even if someone expresses their beliefs online eloquently only sometimes qualify them as a thought leader. The distinct qualities of a thought leader make them stand out from others.

So, Who Is a Thought Leader?

Highly respected, a thought leader is an individual with expertise and innovative ideas in a particular field, the one everyone looks to for guidance and inspiration. Known for their ability to think creatively and develop fresh perspectives and solutions to problems, they may be researchers, educators, executives, or other professionals who can effectively communicate their ideas, inspire others to think differently, and consider new possibilities.

What Does a Thought Leader Do?

So, what does a thought leader do? Well, thought leaders are pioneers and innovators at the forefront of new developments and trends, known for their knowledge and expertise in areas of focus. They consistently seek further information to expand their understanding. Besides sharing ideas and insights through various mediums, thought leaders may also hold other responsibilities, such as teaching, researching, or leading an organization.

Characteristics of a Thought Leader

When an individual backs up their words with their actions, and others believe what they say, that person gains credibility, respect, and a thought leadership position. Here are some key characteristics of a thought leader and what sets these individuals apart as true thought leaders in their field:

(1) Deep Knowledge and Expertise 

One of the critical characteristics of a thought leader is their deep knowledge and expertise in their area of focus-thoroughly understanding the subject and staying current with the latest research and developments in the field. Thought leaders constantly learn and seek new information to expand their knowledge and stay ahead of the curve.

(2) Ability to Communicate Ideas Effectively

Another characteristic of a thought leader is their ability to communicate their ideas effectively. Including being able to articulate complex concepts clearly and concisely, having strong writing skills, and the ability to engage an audience. Generally, thought leaders use a variety of mediums, such as writing articles, giving talks, or using social media, to share ideas and insights.

(3) Creative and Innovative Thinking

In addition to their knowledge and communication skills, thought leaders are also known for their creativity and innovative thinking. Nearly all thought leaders think outside the box and come up with fresh perspectives and solutions to problems. They are fearless in challenging the status quo and propose new ideas, even controversial or unconventional ones.

(4) Vision and Strategic Thinking

Thought leaders have a crystal clear picture of the future and can think strategically about how to accomplish the objectives that they have set for themselves. They take in the whole situation and consider how their choices will affect the greater picture in the long run while outlining a path to achievement and motivating others to follow it to achieve ultimate success.

(5) Strong Leadership Skills

As the name suggests, thought leaders inspire and encourage individuals to succeed. They can establish a productive and cooperative working atmosphere that encourages creative and innovative thinking. They can successfully delegate responsibilities to others, which allows them to develop trust and credibility within the team and the stakeholders.

(6) Ability to Build Relationships

Those considered thought leaders can cultivate robust ties and extensive networks within their respective fields. They can form connections with other individuals and work together on various projects and activities. They can leverage their networks to get information and insights and keep up with the most recent advances in their industry, allowing them to remain updated.

(7) Dedication and Passion

Thought leaders are fully devoted to their area and highly enthusiastic about their job. They are motivated by a strong sense of purpose and the desire to have a good influence on the world. They are also committed to putting in the long hours and showing the devotion necessary to accomplish their objectives and positively impact their respective field.

(8) Ethical and Values-Driven

Strong ethical principles and a dedication to always acting in the most morally commendable manner are other characteristics common among thought leaders. Dedicated to fostering a bright and sustaintainable future, they make their choices in a way open to scrutiny and actively seek improvements. Also, they balance the company’s requirements and duties toward society and the environment.

(9) Adaptability and Resilience

Thought leaders are resilient in the face of adversity and can adjust their approach to new situations effectively. They can draw valuable lessons from their mistakes and turn them into chances for personal development and advancement for themselves and others. Thought leaders concentrate on their objectives and keep moving ahead despite fundamental challenges.

(10) Authenticity and Humility

Thought leaders always maintain a high level of authenticity and sincerity in their interactions with others while earning respect and credibility from those around them. They are confident in who they are and don’t have any issues with being themselves in public. Finally, they are modest leaders who acknowledge the contributions of others and make an effort to learn from whoever comes across them.

A Note on CEO Thought Leadership

CEO thought leadership is a specific form of thought leadership that occurs at the highest levels of an organization. As far as the definition is concerned, a CEO thought leader is an executive who not only has a deep understanding of their particular industry and company but also can inspire and motivate others to achieve success. These individuals can effectively communicate their vision and strategy to the team and stakeholders and build buy-in and support for their ideas.

In addition to their role within their organization, CEO thought leaders also often have a broader impact on their industry and society. They may be called upon to speak at conferences or be featured in media outlets, and their ideas and insights are often highly sought after.

CEO thought leadership requires a combination of knowledge, communication skills, strategic thinking, and leadership abilities to create a positive, collaborative work environment that fosters innovation and progress. Simply put, CEO thought leaders significantly impact their organization and industry and are an invaluable asset to any company—and we couldn’t agree more.

How to Become a Thought Leader?

Here are a few steps you can take to become a thought leader in your respective field:

  • Identify your area of expertise: To become a thought leader, you must deeply understand a particular subject. Identify the areas in which you have the most knowledge and expertise.
  • Build your credibility: To be seen as a thought leader, you must establish yourself as a credible source of information. This can be done through speaking engagements, writing articles or books, and sharing your expertise through social media or other online platforms.
  • Engage with your audience: Thought leaders are experts and thought starters. Thus, to become one, you must engage with your audience by asking and answering questions, starting conversations, and seeking opportunities to share your expertise with others.
  • Network and collaborate with other thought leaders: Thought leaders are often part of a larger community of experts. Build relationships with other thought leaders in your field and collaborate with them on projects or initiatives. You can also connect with them on LinkedIn.
  • Stay current: Thought leaders constantly learn about the latest developments in their field. Continually educate yourself and stay current on the latest trends and research.

By following these steps, you can establish yourself as a respected expert and have the opportunity to shape public opinion, influence decision-making, and positively impact your field.

Famous Thought Leaders to Follow

Each of these thought leaders is an expert in their fields, but they have also used the PR tools at their disposal to become industry or household names.

  • Malcolm Gladwell: Malcolm Timothy Gladwell is a best-selling author and Canadian journalist who writes about the social sciences, psychology, and human behavior.
  • Simon Sinek: Simon Oliver Sinek is a British-born American motivational speaker and author known for his work on leadership and organizational behavior and multiple best-sellers.
  • Brené Brown: Casandra Brené Brown is a researcher, professor, lecturer, author, speaker, and Podcast host, who focuses on topics such as vulnerability, shame, and empathy.
  • Tim Ferriss: Timothy Ferriss is an American investor, entrepreneur, podcaster, lifestyle guru, and author who writes about productivity, time management, and self-improvement.
  • Seth Godin: Seth W. Godin is an American entrepreneur, former dot com business executive, speaker, and author who writes about marketing, branding, and business strategy.
  • Maria Popova: Popova is a Bulgarian-born, American-based essayist, writer, and editor who curates and comments on interesting articles, books, and other media on her blog.
  • Daniel Kahneman: Kahneman is an Israeli-American notable Nobel laureate and psychologist known for his work on decision-making, behavioral economics, and cognitive psychology.
  • Jim Collins: James C. “Jim” Collins is an American researcher, speaker, author, and business consultant known for his corporate strategy and leadership work in the corporate sector.

The Future of Thought Leadership

It is difficult to predict the future of thought leadership, as various factors, including technological advances, societal changes, and shifts in industries and markets, influence it. However, the role of thought leadership will likely continue to evolve and expand in the coming years. One potential trend is increased technology and social media use in thought leadership.

As more people turn to the internet for information and connection, thought leaders may find new ways to use online platforms to share ideas and engage with their audience. This may include using social media websites like YouTube or Facebook, blogging platforms, or creating online courses, Podcasts, or webinars. Another trend may be the rise of diverse and inclusive thought leadership.

As society becomes more diverse and globalized, there will likely be greater demand for thought leaders from various backgrounds and experiences, including thought leaders from underrepresented groups. Overall, the future of thought leadership will continue to be shaped by society’s changing needs, and thought leadership will play a crucial role in addressing these challenges and finding innovative solutions. It will continue to be a driving force for progress and change.

Final Thoughts

As you probably know by now, a well-rounded individual who is not bothered by being the focus of attention among the public is a thought leader. Believe it or not, it’s not a role for everyone, so before you pursue thought leadership status, be sure you’ve found the appropriate individual with all the characteristics of a thought leader to set your business on the right track toward success.

Finally, this brings us to the end of this blog; now it’s time to hear from you. Any questions or comments? Or maybe there’s something we missed? Either way, feel free to leave a comment below.

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