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Whether for CPG or consumer tech, a solid consumer PR strategy allows your business to enjoy a larger audience and increased exposure. Read on to learn more about consumer PR, what consumer PR professionals do, and why consumer PR is important in the business world.

What Is Consumer PR?

Public relations refers to how a business maintains relations with its stakeholders, including investors, media, government, other businesses in the industry, and consumers. In this blog, we will specifically talk about consumer PR because every business stakeholder is ultimately a part of the consumer market, whether it’s employees, investors, or the media.

Consumer public relations defines how brands build connections with the public, or more precisely, their target audience. It is all about building positive impressions about your brands, products, and services by disseminating relevant and engaging information to the public with an emphasis on your unique selling points. Consumer PR agencies stay up to date on the everchanging media environment impacting consumers including consumer tech PR, and consumer product PR and build consumer PR campaigns that may include multiple tactics. 

Consumer PR – Then & Now

Consumer PR is not a new concept. It has been around for a long time now, although it wasn’t something that businesses purposely considered in earlier times.

The lack of technology meant building and maintaining consumer relations wasn’t as complex or detailed back then. Most of it was just about nicely dealing with the customers face-to-face. Then came the surge of technology, opening up multiple channels for businesses to communicate with their target audience.

At first, business organizations raised brand awareness by placing ads in newspapers, television, and radio. The rapid technological advancement in recent years has further exposed consumers to more advanced and instant ways of consuming media, like social media platforms, websites, and more.

Although companies now have more opportunities to get their message out to the public, it also means the noise and competition in the business world has reached an all-time high. Every brand must have the proper consumer PR strategies to achieve mass exposure and publicity.

Characteristics of Modern Consumer PR

Here are a few prominent characteristics of modern consumer PR dynamics:

Emphasis on Omni-channel Marketing: More is needed for businesses to connect with their target audience through just one or two marketing channels. From interacting with the audience on Twitter to making videos on YouTube, brands must adopt many ways to receive more exposure and build a larger customer base.

Importance of Story-Telling: Earlier, businesses could get away with using only hard-sell strategies because the competition in most industries wasn’t that high. Since consumers now have more choices, they don’t like brands pushing their products on them. This is why brands should back their products with a compelling story and unique insights that make the audience emotionally connect to the target audience

More Focus on Target Audience Interactions: Regular interaction with current and potential customers has always been important, but it is more critical than ever. The competition has increased, and you must keep in touch with the audience to stay on their radar. The more you communicate with your audience, the more they trust your brand. But remember to keep the communication swift, transparent, and meaningful.

Consumer PR Agency

Building and sustaining positive relationships with consumers is an ongoing process. It not only takes up significant time, money, and effort but also requires strong interpersonal and communication skills. Therefore, most companies prefer hiring a consumer PR agency rather than handling consumer PR tasks themselves, especially since consumer lifestyle changes are happening every month and it can be hard to keep track for fast-growing companies. 

Consumer PR agencies help brands build and maintain a consistently positive public image through various activities. More precisely, they interact with a brand’s audience on different platforms, post content on the right platform at the right time, organize or sponsor events, and collect good reviews from third parties.

Another crucial function of these agencies is to filter messages to make sure nothing inappropriate or irrelevant is shared. They also track audience interactions to see how the current public strategies work and what needs improvement. 

The Difference Between Public Relations and Marketing

Consumer public relations sounds very similar to marketing. Although both approaches focus on conveying the brand message to consumers, the difference lies in their objectives.

While the outcome of consumer PR agency activities is to build and maintain a brand’s positive reputation amongst the public, marketing is more inclined towards increasing the revenue for a business.

Both marketing and consumer PR are equally crucial for businesses to generate a high return on investment in this modern era. Every business should use a blend of marketing and PR strategies to connect with its target audience.

An important point to remember here is that the message conveyed through both consumer PR and marketing should be consistent. Brand messages aligned across all channels strongly impact consumers, making them more inclined to try your products and services.

Why Is Consumer PR Important?

Let’s look at the benefits of consumer PR.

Increases Brand Awareness

The core function of consumer PR tactics is to inform people about a brand, ultimately widening its consumer base. It involves sharing innovative and thought-provoking brand messages over multiple channels to garner more attention. Your consumer PR agency should be able to articulate expected PR KPIs .

Builds a Strong Brand Image

Consumer PR not only focuses on creating brand awareness but also helps you reinforce a positive image in the market. With a strong brand image, you can enjoy higher engagements, increased sales, and significant growth in market share.

Promotes Credibility

Consumers trust a brand better if they know how it operates. This is where consumer PR can help. Consumer PR professionals strive to create positive talk about a brand amongst the public in different ways: publishing leadership pieces, building influencer connections, and implementing networking strategies. Your credibility soars high once the positive messages about your brand become common to the public.

If your product helps consumers with a health issue, or a with small children, or helps them navigate a particularly challenge phase of life – building trust with your customers couldn’t be more important.

Helps Manage Reputation

Reputation refers to how people perceive your brand based on what they see and hear about it. It can be positive or negative and change. Reputation management is one of the main functions of consumer PR strategies for consumer PR professionals.

Businesses may often find themselves in unfavorable situations, like negative reviews from a dissatisfied customer or legal problems arising from a misinterpreted advertisement. Consumer PR helps them avoid such problems and repair the damage through media connections and press releases.

Strengthens Your Online Presence

A robust online presence is key to success in today’s era. As a part of consumer PR strategy, a brand can use social media and other digital platforms to talk to its customers, resolve conflicts, and monitor their changing interests.

Consumer PR experts can build a plan to stay active on online platforms to grow relations with all groups of consumers.

Becomes a Source of Added Value 

Your consumer PR strategy can be a significant differentiating factor between you and your competitors, helping your brand shine as an industry leader. It can add value to your business in several ways: by helping you personalize your brand, increasing its visibility, and strengthening the company profile.

Generates Quality Leads

The functions of Consumer PR strategies are not just restricted to reputation management and raising brand awareness. They can also be targeted towards more advanced goals like lead generation and conversions. Posting content on the right platforms, using compelling CTAs, incorporating social proofs to your profiles (reviews and ratings) – all such efforts make more people interested and willing to try out your products and services.

How to Establish a Consumer PR Strategy?

Identify Goals

The first step is to identify the end goal of all your consumer PR activities. It will guide your efforts and help you decide on the appropriate measures for tracking progress. You can aim to achieve increased brand awareness, enhance customer loyalty, build investor confidence, etc.

Choosing a single goal isn’t necessary; you can select a mix of different goals and make separate plans to achieve them. Remember to keep referring to your objective list to ensure you are on the right track.

Focus on Target Audience

The next step is to focus on your target audience. Decide who you want to target at the moment and in the future. You can also target more than one or two groups if you have enough resources to cater to their needs. Research and list all relevant information about your audience groups, like preferences, qualities, demographics, and other activities. This will help you develop messages tailored to their specific requirements.

Analyze Competition

At this point, you should also analyze what other businesses in the industry are doing to grow and maintain their relationships with consumers. You can browse their websites as well as social media profiles and posts to see what works for them and what doesn’t.

Use the Right Consumer PR Content

List down the key messages you want to convey to the public, and later, think about which tactics you want to implement.

Remember that those PR tactics may not work effectively if you have nothing valuable to share. Nobody will be interested in what you say if it’s not appealing enough.

Some effective consumer PR tools and opportunities are corporate news, an upcoming event, an e-newsletter, or an in-depth article on thought-provoking topics. Don’t forget to add a unique angle to your content, explaining why the audience should care about your brand.

Learn to Pitch the Right Way

Once you have the content ready, pitch it to different platforms through appropriate communication methods. People don’t often have enough time to read or go through lengthy content, so make sure both your content and pitch are concise.

When you pitch other platforms to publish your brand story, introduce yourself briefly, give a short review of your message, and mention why it would interest their viewers.

Examples of Effective Consumer PR Strategies

  • You can support a social cause to build an emotional connection with your audience. Many people agree they are more likely to buy a brand that contributes to society in some way than one that doesn’t. It can be anything, from giving away coats to the needy in winter or donating to the education sector.

 

  • Personalize your brand by interacting with customers on different platforms. They will definitely be willing to buy from you more often if you interact positively with them. You can personalize emails, products, and services for specific audience groups to make them feel more valued.

 

  • Become a thought leader in your industry by leveling up your research and content creation game. Provide consumers with valuable insights on industry trends and events, offer informative courses and presentations on engaging topics, and publish thought-provoking articles backed by facts and figures. Becoming an expert within the industry will help you strengthen your credibility amongst the audience.

 

  • Contribution to the community matters a lot when it comes to setting a strong foothold in the industry. You can donate time, products, facilities, and money in different ways to help with the community development process. For example, you can serve on a community board, volunteer at a homeless shelter, take part in local festivals and parades, and other activities.

Methods and Performance Indicators of Consumer PR Campaigns

Consumer PR experts can use different methods to get their message out to the public, such as:

  • Videos
  • Events
  • Content 
  • Collaborations with Influencers
  • Seasonal News

Here are a few common factors that show the performance of your consumer PR campaigns:

  • Likes, Comments, and Shares on Social Media
  • Views and Shares of Content
  • Referrals to Website from Content
  • The Number of Leads and Conversions on the Website
  • Mentions on Social Media

Final Words

To make your consumer PR strategy work best for you, you can combine different approaches and produce a PR calendar that includes all PR activities you plan to incorporate in the coming weeks or months.

Don’t want to go through the hassle? Hire a consumer PR agency specializing in multiple consumer PR tactics like event planning, social media management, content creation, and more.

Feel free to get in touch with us if you want to know more about consumer PR. 

Widely accepted as one of the most powerful ways for consumer brands to increase awareness, public relations is also one of the most traditional and inflexible forms of marketing. Avaans Media aims to reinvent the paradigm with its new Sprint Packages.

Avaans Media, best known for its bespoke PR services, is announcing a competitively priced alternative for CPG and DTC brands. Sprint packages are available in limited quantities for each buying season exclusively for consumer products.

“It’s all about ease for consumer brands,” said Avaans Media CEO and Founder Tara Coomans, and Entreprenuer.com contributor.

Most PR firms require long-term commitments, and according to Cision, 45% of brands increased their PR in 2021, Coomans attributes increased PR costs to the ease of entry into consumer products and the important role PR plays in SEO, along with the growing need of consumer brands to stand out in the minds of consumers.

Avaans Media’s Product PR Sprints break that rule with micro contracts and competitive pricing. Perfect for brands launching products, or in need of a competitive boost for a short period of time.

PR is more effective than branded content at all stages of the purchase funnel, generating 10-50 times that of advertising conversions, according to Nielson.

“These packages are the ultimate in flexibility for CPG and DTC brands, while still delivering highly valuable earned media in national brand consistent media outlets while keeping customer acquisition costs down,” said Coomans

“It’s a truly special offering, that’s why we’re limiting the availability of these packages,” she said.

Find out more about Avaans Media Product PR Sprints.

About Avaans Media
Originally founded by Tara Coomans in 2008 as a digital communications agency, today Avaans Media offers digitally savvy bespoke PR. From startup through IPO, Avaans Media clients include emerging industries like drones, robots, cannabis, and AI as well as highly ambitious consumer tech, CPG or DTC brands. Avaans Media successes, along with award-winning team members has allowed Avaans to become one of the top consumer product PR agencies in the country.

The consumer tech PR trends to watch for 2022 are exciting and combine other macro trends impacting emerging brands’ PR this year. This year, for the first time in two years, consumer tech companies gathered to show off their latest innovations at the Consumer Electronics Show (CES) in Las Vegas. Healthtech is helping consumers avoid using their confusing insurance all together.

Perhaps it was the pent-up demand, perhaps it was the changes to our lives since the pandemic started, perhaps it was just that technology is ramping up faster than ever before, but the consumer tech PR trends to watch for 2022 are exciting.

Consumer Robots for Real

Robots, once the domain of government-grade applications only are becoming a reality in our homes. Consumer robots for everything from home tasks and chores like pool cleaning and vacuuming, STEM education for kids, to emotional support pets that are easily cared for, consumer robots are finally here.

While the Jetson age doesn’t look quite the way we thought it would, in some ways it’s better because many of these consumer robots are utilizing AI to do their jobs more efficiently.  This combination of robots and AI means robots will better integrate into our daily lives. But the physical world isn’t the only place where we will interact with robots.

Consumers will start interacting with robots more frequently as drones or uncrewed vehicles make their way onto our sidewalks for delivery of everything from food to medical prescriptions. Robots will soon be delivering food in restaurants and even mixing your drink at the bar.

While journalists are deeply familiar with some robots, AI-driven demonstrations are sure to catch the eye of media outlets throughout 2022.

The Metaverse

No consumer tech trends piece would be complete without mention of the Metaverse. While the depth of the cultural catalyst of the metaverse is yet to be written, we know the future will include a digital and virtual world that’s more interactive than the social media world we know no.

But what’s new, is the way robots will bridge the gap between our physical world and our digital world, for example, what Euisun Chung of Hyundai Motor Group is calling “metamobility” where robots will perform tasks for people who aren’t physically there.

Naturally, the expansion of the metaverse will be dependent on processing power and affordable hardware, but if CES 2022 is any indication, it won’t be long before those two items catch up to the idea of the Metaverse.

With the new .metaverse domain name, major consumer brands like Coca-Cola, McDonalds, and P&G are already staking out their metaverse presence.

Some estimates have the metaverse marketplace growing to $800 trillion. While that seems pretty extreme, between physical products and blockchain technologies and non-fungible tokens, the metaverse could indeed be an entirely new consumer tech economy.

Consumer Tech Trends Turn to Mental Health

According to the Pew Research Center, about one-fifth of adults are experiencing high levels of psychological distress. From emotional support wearables to digital therapeutics, tech is turning to home health and mental health for the latest innovations. Some wearables are predicting stress, others are helping address stress and anxiety. From soothing sounds to induce deep relaxation to mobile games that reduce stress, wearables are becoming more communicative, predictive, and meditative.

Also new is the connectivity to our medical professionals along with reducing costs for delivery of healthcare that democratizes access.

Anyone who has suffered from chronic sleeplessness can attest to sleep’s importance on mental health. Smart mattresses to the rescue. From self-adjusting mattresses that prevent snoring to self-regulating temperature mattresses, tech has taken over your sleep cycle, and given consumers a new way to improve mental and physical help.

Consumer Tech and Purpose-Driven Initiatives

Consumer tech PR will increasingly include stories about social, cultural, or environmental impact.

“Technology-driven by purpose will change the world,” says Deborah Wahl, Global CMO for GM. Indeed, purpose-driven initiatives are as critical to consumer tech brands as they are to any other consumer product PR campaign.

Indeed, one of the biggest consumer technology trends is how cars will adapt to the environmental demands of the future.

Sustainability and tech are inextricably connected. From solar-powered batteries for cars and homes, to the reduction of single-use plastics, saving the world is on the mind of consumers, and technologists alike. Consumer technology products, a huge contributor to plastic waste, will soon be comprised of more recycled ocean-bound plastics.

Additional innovations will save water and electricity through newly developed systems that will be increasingly popular. Innovations that save water by cleaning, disinfecting, and drying drinking glasses in 10 seconds with .6 ounces of water will empower consumers to take better control of their water usage.